Dortmund airport selects Kiwi.com as a self-connect service provider 

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Dortmund Airport may not be a classic ‘hub’ airport with an airline base, but there are always passengers who travel through Dortmund changing trains and taking connecting flights. From this month, travelling through Dortmund Airport has become even easier and more convenient because the Ruhr area airport is now an official partner of Kiwi.com with a fully operating Smart Pass transfer service*. 

Online travel-tech company Kiwi.com connects more than 800 carriers and covers more than 95% of travel content worldwide. The vast database of direct and virtually interlined flights allows passengers travelling through Dortmund to create unique itineraries and get from any A to any B, worldwide, and easily transfer through Dortmund Airport using the Fast Lane.

Passengers who book their trip on Kiwi.com and transfer at Dortmund Airport receive special additional services with their reservation. Firstly, the online booking platform offers passengers a guarantee for the selected connection. In addition, passengers can use the Fast Lane in front of the security checkpoint in Dortmund Airport. This reduces the required transfer time and thus increases the number of possible connections.

Patrick Zeuner, Head of Airport Partnerships said, “We’re glad to see that more and more airports, including Dortmund Airport, recognise the increasing number of travellers that prefer self-connecting itineraries as they bring them more choice. Our Smart Pass service helps those travellers by providing an efficient connection service, and helps the airports to get back to pre-pandemic numbers through growth in passenger traffic.”

The main advantage for our passengers is that Kiwi.com combines different airlines into one itinerary, through Dortmund, and it can be booked in just one step. Then at Dortmund Airport, the passengers can profit from effective connections and short distances. That works nicely together,” added Guido Miletic, General Manager Airport-Services, Marketing & Sales at Dortmund Airport.

*https://www.dortmund-airport.com/stopover-via-dortmund

14 September 2021

1 COMMENT

  1. I would stay away as far as possible from kiwi.com. Every post on their facebook / instagram page gets hundreds of reactions of angry clients still waiting for any refund.

    The Observer identified Kiwi.com as one of the companies responsible for the year’s “worst customer service” after it began charging customers an additional fee for “standard” customer service, with customers who do not pay the fee having to wait longer for phone support and having no access to email support. The Better Business Bureau has given Kiwi.com an “F” rating.

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