Brussels Airport apologizes after luggage system mishap and offers €50 vouchers to affected passengers
https://www.aviation24.be/airports/brus ... assengers/
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Brussels Airport apologizes after luggage system mishap and offers €50 vouchers to affected passengers
Ha ha! And some Belgians swear they will never fly from Brussels because Düsseldorf is so much better!Homo Aeroportus wrote: ↑23 Jul 2019, 15:20 Meanwhile in Duesseldorf ....
17JUL
DUS Luggage Hall.jpg
See : https://www.thelocal.de/20190717/chaos- ... -breakdown
Say what you want but these Germans are damn good when it comes to organize a chaos.
Don't know if the PAX will get the 50 EUR vouchers though.
H.A.
Excuses and compensation done: that is a good start in the process of showing respect to PAX.JOVAN wrote: ↑14 Jul 2019, 20:56Atlantis,Stij wrote: ↑14 Jul 2019, 16:50Your responses are the perfect example of an organisation that is centered around itself and doesn't even have an idea how their faults ruin their customers experience. Please google "Copernicus".
Could be we don't understand airline business, but you don't understand passenger business.
So. it's perfectly normal for Brussels Airport that in 3 months time, 3 days most of your pax leave without there luggage without ANY compensation? Brussels Airport screws up... passengers pay for whatever they need... without any compensation because the airline is not at fault.
when you see Mr. Feist these next days please ask him to first present his apologies to all users of the airport for the malfunctions happening over and over again. An adbertisemnt inall newspapers can help.
ASk him to promise COMPENSATION to all users who got delays, travelled without luggage. etc.
I hope TEST AANKOOP / TEST ACHAT will open a Class action, so you take it seriously..
Also ask Mr. Feist to make clear what is done/ wil be done now to avoid this breakdowns in the future.
Not empty bla bla . Real measures and timing.
Accepting, recognizing there are huge problems and apologizing for them is a first step.
DENIAL is no longer possible.
Then promise to work on shorter queues at immigration, check in, baggaga delivery, shorter transfers, taxi queues, ..
Cleaner welcome area, exit, parking areas etc..
That is for the PAX.
then eventually talk to the airlines, your first degree customers. BRU is very expensive and offers a product so-so. They expect more and better services.
Once things are under control try to become a Top 20 Airport in Europe in terms of PAX (= a good measure !!). Next continue to become Top 15.
With Happy PAX it is possible.
Cheers
Yes, there are about 40k police officers in Belgium, of which roughly 11000 federal police officers and the rest local.JOVAN wrote: ↑22 Jul 2019, 22:14We really have a crisis of authority in this country.Conti764 wrote: ↑20 Jul 2019, 12:30They'll have to come up with some incentive to attract and keep officers.b720 wrote: ↑20 Jul 2019, 09:05
And why are they to be paid more? It is a very luxurious environment to work at, compared to many other places they are deployed at. No hardship at all! Security risk? That is part of of their overall job..they are at risk whenever they are called to any situation. Taxes at BRU are high enough as they are.
Back in the days of the Rijkswacht/Gendarmerie it was easy. You were assigned to a post and only based on seniority hou could leave (often closer to home). Nowadays people are free to join any avaiable unit/zone even if they're straight out of police school. So young officers who are assigned to the border police leave again as soon as possible. Combined with older officers going on pension.
Many of them don't like to be in a cubicle for over 6 hours per shift...
Too many ministers of mobility, but everything seems to come to a stop.
Fragmentation is disastrous. All noses are in different directions it seems.
How can you not have enough policemen to organize a decent Passport control system, with respect for the PAX. There are 40.000 of them in Belgium ?!?!
What are they doing. They have the help of thousands of intelligent cameras.
Mr. Feist should make this passport control issue a priority. Convince the local commander to put more officers during peak hours.
With a strong Minister for this Departemnt, things could change...
Hi Jan,jan_olieslagers wrote: ↑23 Jul 2019, 21:22 What has government to do with the BAC architecture? It is a private venture, isn't it?
And, as I've stated before, keep a clear distinction between short term and long term. Long term, your ideas may well be fine, though I wonder who is going to pay for them. Not the Belgian government, so much is clear - they're already short of money, actually very short.
But there is a more urgent problem on the short term, if I understand things all right.
That's one thing but 4 policeman plus the 8 machines compare to two policeman!Sabena320 wrote: ↑26 Jul 2019, 15:56 Sadly enough it's not that abnormal, especially flights arrive here in peaks and even then, a flight that is 15 min early and one that is 15min late can cause a sudden pax flow. Waiting times at border control CAN be high in any part of the world and I have waited +1hr in several other 'civilized' countries as well...
Gives your previous hateful posts about/against Brussels Airlines and/or against Brussels Airport, I don't believe you.lumumba wrote: ↑26 Jul 2019, 10:11 What I saw this morning at the airport is completely outrageous at the customs there were 4 policeman plus the machines for the European passports....and for foreign passports there were only two policeman,there was a line of at least of an hour and a half for them.
I crossed the border in less than 5 minutes....how is this possible I can not understand that!!!!!!!
About Brussels Airlines I don't want to start it again I said enough....Passenger wrote: ↑26 Jul 2019, 19:10Gives your previous hateful posts about/against Brussels Airlines and/or against Brussels Airport, I don't believe you.lumumba wrote: ↑26 Jul 2019, 10:11 What I saw this morning at the airport is completely outrageous at the customs there were 4 policeman plus the machines for the European passports....and for foreign passports there were only two policeman,there was a line of at least of an hour and a half for them.
I crossed the border in less than 5 minutes....how is this possible I can not understand that!!!!!!!
A very late reaction as I was on holidays...luchtzak wrote: ↑23 Jul 2019, 15:02Brussels Airport apologizes after luggage system mishap and offers €50 vouchers to affected passengers
https://www.aviation24.be/airports/brus ... assengers/
Also a bit late...sn26567 wrote: ↑23 Jul 2019, 16:19Ha ha! And some Belgians swear they will never fly from Brussels because Düsseldorf is so much better!Homo Aeroportus wrote: ↑23 Jul 2019, 15:20 Meanwhile in Duesseldorf ....
17JUL
DUS Luggage Hall.jpg
See : https://www.thelocal.de/20190717/chaos- ... -breakdown
Say what you want but these Germans are damn good when it comes to organize a chaos.
Don't know if the PAX will get the 50 EUR vouchers though.
H.A.