The breakdown of the luggage registration system at Brussels Airport on Saturday 13 July that created, in a few hours, a chaotic situation has prompted Brussels Airport to apologise and to compensate the affected passengers with a €50 voucher. On the busy Saturday, thousands of pieces of luggage could not be loaded and remained stranded at the airport.
“We couldn’t meet your expectations on Saturday 13 July 2019,” the airport wrote, “because of an exceptional problem, our luggage system was not functioning the way it should. We would like to apologise for the inconvenience and offer you a Sorry-voucher worth €50, that can be used during your next visit to Brussels Airport.”
Did you take a flight from #brusselsairport on 13 July & did you arrive at your destination without your luggage? We would like to apologise for the inconvenience and offer you a “sorry-voucher”. Request your voucher via the website before 15 August 👉 https://t.co/BGM3bpGPot
— Brussels Airport (@BrusselsAirport) July 23, 2019