allow me to analytically dissect what you just said there:sean1982 wrote:passengers arrive at the boarding gate and ASK THEMSELVES for their bag to be tagged and loaded into the hold, thus having their bag checked in for free. Passengers that REALLY want their bag with them buy priority, a premium seat or business plus.
With the the new baggage policy, customers often have a choice between:
1- no more cabin luggage for their standard fare
2- pay higher fares for their cabin luggage
while I agree with you the focus of the turnaround plan in the wake of the heavy financial losses encurred during the course of 2013 is indeed on having people pay more money for the same service (or in case they are unwilling, give them less service for their money), I am not sure any of your managers is going to be willing to undo it from the commercial smarttalk it carefully got wrapped in as you just did?
The product improvement program is indeed a revenues increasing program which is an empty box whenever those revenues are not willing to be forked out by the customer, as others like flanker2 have already noticed in the past too.