![Rolling Eyes :roll:](./images/smilies/icon_rolleyes.gif)
Is that proof? No
Did you take the bus to CRL? No
Shall I look up some horror stories about "bonafide" airlines? No
https://www.ryanair.com/content/dam/rya ... 261-nl.pdf
FR clearly informs their passengers about their right as required by EU law
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That is not informing passengers about their rights. That's a link to a Ryanair document with just a few articles from EU-Rule 261/2004. To inform passengers is giving a link to the official EU-web page for passengers rights, or to the official and full text of 261/2004.sean1982 wrote: https://www.ryanair.com/content/dam/rya ... 261-nl.pdf
FR clearly informs their passengers about their right as required by EU law
Luchthaven Brussel Zaventem blijft op dit moment gesloten.
Alle Ryanair vluchten die t/m Donderdag 07 april gepland staan te vliegen naar/van Brussel Zaventem zullen vliegen naar/van Brussel Charleroi.
Passagiers die vanaf Brussel Zaventem hebben geboekt zullen in deze periode vanaf Brussel Charleroi moeten reizen. Alleen klanten met een geldige instapkaart zal worden toegestaan om de terminal gebouw binnen te gaan.
Gelieve in Brussel Charleroi te komen ten minste 3 uur voor de geplande vertrektijd en reken met extra tijd voor extra veiligheidscontroles.
U mag uw originele Brussel Zaventem instapkaart gebruiken voor deze vlucht.
Verdere updates zullen worden geplaatst in de loop van de dag.
Onze gedachten zijn bij de slachtoffers en hun familieleden.
Enkele vluchten zijn geannuleerd op Brussel Zaventem (22 maart).
Passagiers waarvan hun vlucht is geannuleerd kunnen hieronder omboeken of een volledige vergoeding aanvragen.
Handbagage en ingecheckte bagage van de vluchten die niet vertrokken zijn vanaf Brussel Zaventem (22 maart) zijn vrijgegeven om af te halen op Brussel Zaventem Airport voor passagiers woon achtend in België.
Zie onderstaande link voor informatie over het afhalen van uw bagage en de desbetreffende vluchten:
http://www.brusselsairport.be/en/alarm/69875/
Repatriëring van bagage voor klanten buiten België zal deze week volgen.
Een aantal vluchten werden (22 maart) te Brussel Zaventem geannuleerd:
Dinsdag 22 maart
VOOR HET HERBOEKEN VAN UW GEANNULEERDE VLUCHT Klik hier
LET OP: Als er in uw reservering een vlucht staat die niet geannuleerd is, kunt u deze vlucht NIET online veranderen naar een andere datum. Om de datum van zo’n vlucht zonder kosten te veranderen kunt u contact opnemen met ons callcenter, zie hieronder.
VOOR HET AANVRAGEN VAN RESTITUTIE ONLINE Klik hier
Voor telefoonnummers van het callcenter en openingstijden Klik hier
Voor de schriftelijke kennisgeving voor compensatie en assistentie EU261 Klik hier
Volg ons op Twitter @RyanairFlights
- - - - - - - - - -
L’aéroport de Bruxelles Zaventem (Brussels Airport) reste fermé à l’heure actuelle.
Tous les vols de Ryanair prévu au départ de /arrivée à Bruxelles Zaventem jusqu’au Jeudi 07er Avril inclus vont continuer d’opérer au départ de /arrivée Bruxelles Charleroi.
Les clients ayant réservé un vol au départ de Bruxelles Zaventem à ces dates-ci devront par conséquent se rendre vers Bruxelles Charleroi. Seuls les clients ayant une carte d'embarquement valide seront autorisés à entrer dans le terminal.
Merci de bien vouloir arriver au moins 3 heures avant le vol programmé et de prévoir du temps supplémentaire aux contrôles de sécurité.
Il est permis d’utiliser la carte d’embarquement prévue à l’origine pour le vol au départ de Bruxelles Zaventem.
De nouvelles mises à jour seront publiées en temps voulu.
Nos pensées vont aux victimes et leurs proches.
Un Nombre important de vols ont étés annulés au départ de Bruxelles Zaventem le 22 Mars.
Les clients dont les vols ont étés annules peuvent être transférés sur un autre vol ou être remboursé intégralement.
Les bagages en cabines et bagages en soute sur un certain nombre de vols ne sont pas partis de Bruxelles Zaventem le 22 mars et sont maintenant à disposition des usagers pour collection à l’aéroport.
Veuillez-vous rendre sur le site suivant pour plus de détails sur la collection des bagages et les vols en question http://www.brusselsairport.be/en/alarm/69875/
La rapatriement des bagages pour les clients vivant hors de la Belgique suivra cette semaine
Liste des vols annulés :
Mardi 22 Mars
AFIN DE CHANGER LA RESERVATION VOTRE VOL ANNULÉ: Cliquez ici
VEUILLEZ NOTER: Si votre réservation comprend un vol qui n'a pas été annulé il vous sera impossible de transférer ce vol à une autre date sans frais. Pour transférer le vol gratuitement, veuillez, s'il vous plaît, contacter un de nos centres d’appels. Voir ci-dessous.
FAIRE UNE DEMANDE DE REMBOURSEMENT EN LIGNE: Cliquez ici
Veuillez cliquer ici pour obtenir le numéro du centre d'appel et les heures d'ouverture: Cliquez ici
Pour obtenir la notice écrite reprenant les règles d'indemnisation et d'assistance en conformité avec le règlement 261/2004 de l'UE: Cliquez ici
Suivez-nous sur Twitter @RyanairFlights
Posted yesterday in the Ryanair 2016 forum. Passengers clearly have the option to get a refund.ostair wrote:Don't know if its on topic but seems that the Dublin flights from BRU are diverted to CRL at least until 03/05.
A friend of mine got a sms/email saying that his morning flight at BRU is changed to CRL @30/04.
The option is a refund...there is no option to book a later flight the same day from BRU.
It's not ostair who doesn't know what he's talking about. It's you. Again.sean1982 wrote:Posted yesterday in the Ryanair 2016 forum. Passengers clearly have the option to get a refund.ostair wrote:Don't know if its on topic but seems that the Dublin flights from BRU are diverted to CRL at least until 03/05.
A friend of mine got a sms/email saying that his morning flight at BRU is changed to CRL @30/04.
The option is a refund...there is no option to book a later flight the same day from BRU.
Ergo, you don't know what you are talking about. Again.
Ryanair and respect for EU-Rule 261/2004? Not a good marriage...Where reference is made to this Article, passengers shall be offered the choice between:
(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
- a return flight to the first point of departure, at the earliest opportunity;
(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity;
or
(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.[/i]
Is not applicable cause he hasn't departed yeta return flight to the first point of departure, at the earliest opportunity
Was offered by an alternative flight from CRL and a refundable bus fare. It doesn't say "a flight of their choice"re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats
Let me give a last try. EU-Rule 261/2004 is consumer protection legislation. In case of any doubt, the doubt must go to the benefit of the passenger. For cancelled flights, this means that it's not up to the airline to decide what rerouting the passenger will get. The passenger must agree with the rerouting. If not, the airline must give another proposal. Actually it works smoothly in practice, as you will understand once you work at British Airways. Passenger is stranded. Airline tells what the alternatives are via other airports. Passenger agrees for a specific rerouting. Rebooking is finalized. Done in a few minutes. All happy.sean1982 wrote:Is not applicable cause he hasn't departed yeta return flight to the first point of departure, at the earliest opportunity
Was offered by an alternative flight from CRL and a refundable bus fare. It doesn't say "a flight of their choice"re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats
You can make a claim via the normal channels with a receipt of the bus ticketostair wrote:@sean1982
So the coachtransfer from BRU to CRL will be be paid for. No doubt one would need proof of payment to claim a refund.
What about the difference in airporttaxes? A small 2 Euro at CRL while its over 20 Euro at BRU.
If this is true, it is totally ludicrous and unacceptable!sean1982 wrote: Difference in airport taxes are not re-imbursable. Its not Ryanair who choses the flight to depart from CRL. Its tue airport regulator.
What do you think?sean1982 wrote:Did SN re-imburse passenger departing from ANR and LGG?
Also totally unacceptable? Or is it allowed then?
I had a SN flight cancelled in the aftermath of the attacks. I tried 100 times to contact SN help desk: unsuccessful, went to the airport desk abroad: unable to help, sent an e-mail to SN: no answer...convair wrote:What do you think?sean1982 wrote:Did SN re-imburse passenger departing from ANR and LGG?
Also totally unacceptable? Or is it allowed then?
Ok thanks.sean1982 wrote:You can make a claim via the normal channels with a receipt of the bus ticketostair wrote:@sean1982
So the coachtransfer from BRU to CRL will be be paid for. No doubt one would need proof of payment to claim a refund.
What about the difference in airporttaxes? A small 2 Euro at CRL while its over 20 Euro at BRU.
Difference in airport taxes are not re-imbursable. Its not Ryanair who choses the flight to depart from CRL. Its tue airport regulator.
I had an SN flight cancelled because of the BGATC strike, sorry, inability to work. Unable to reach SN by phone, I contacted them through Twitter and my problem was instantly solved to my satisfaction. b.imaginative !Poiu wrote:I had a SN flight cancelled in the aftermath of the attacks. I tried 100 times to contact SN help desk: unsuccessful, went to the airport desk abroad: unable to help, sent an e-mail to SN: no answer...