Flights to DEL can now be booked on Brussels Airlines website (SN8125/9W225). However their route map isn't updated and no mention of Jet Airways in their website.
Moreover it seems that SN aren’t codesharing on the BRU-YYZ leg while they have done it when Etihad flew the route. So why? Is it just another delay?
Well anyway I would have expected some more enthusiasm from SN for these new services (advertising, press release...), as 9W will be an important partner for them.
Same for awards with Brussels Airlines Privilege miles
-no F awards between Brussels and India/Central Asia
-no awards between Brussels and North America (and it is very hard to get them on AA and BA, especially in C class)
-no promotion on codeshare flights to India
Actually, there is no promotion update for Q4 - there is still an old Privilege promotion for 6 European destinations which expired on Aug 31 !
OrientThai : I agree with you. There seems to be little enthusiasm at b.air for the partnership with 9W. However, they show a lot of enthusiasm for b.light and b.flex, products which we, poor (stupid) passengers, have not understood. Anything which is (a bit) upmarket, like Jet Airways, does not seem to spark any enthusisam at b.air
I know details, details but I will share some with you:
*Jet Airways has a toll free number
*Jet Airways has its own call center
*Professional people answer - they know their product and the airline business; their paycheck comes from Jet Airways
*Agents are proud and passionate about their product
*Managers happily give you their name
*Brussels Airlines charges per minute
*I recently experienced some unprofessional response - agent making her own rule - to have to pay to get the wrong information is very expensive
*They pretend to work for Brussels Airlines while in fact -correct me if I am wrong - Scitel pays their check. Their agenda is on how and how fast the call is answered the call not about the substance
*Agents are paid a commission on the reservation
*Managers hide and are scared to use e-mails - easier to tell the customer afterward that he did not understand...
The interesting part is that the first interface you have with a country is its airlines - see how the image of India is changing in the future !
OrientThai wrote:Moreover it seems that SN aren’t codesharing on the BRU-YYZ leg while they have done it when Etihad flew the route. So why? Is it just another delay?
.
i'm interrested in this info as well, as i'm using the route once a year....
With Etihad, we had miles for privilige, will it be the same with Jet Airways???
