Absolutely. While Brussels Airlines said "Good night, see you tomorrow", Brussels Airport had staff to arrange for beds, food and drinks for the stranded passengers. Unfortunately they cannot help on booking and ticketing.b720 wrote: ↑04 Mar 2018, 11:02
MAybe, but no self respecting airline or business will close the counters during a crisis with 200 people still in line, and probably in line for hours.. that is not done and do not try tofind excuses for them ...they could have begged those working to work longer promising them more pay or vacation days or whatever.. u do not close the counter and tell your clients that my shift is up .. and no one will replace me before 4 am ..
In emergency situations you need emergency solutions. This is not done overnight but needs to be carefully planned and prepared beforehand: names of the people assigned to each task, home phone numbers to call, etc.
Sorry to say, but SN failed. I hope they will draw the conclusions and better prepare for the future. Hello, Christina Foerster? A new urgent task on your desk!