Brussels Airlines in 2019

Join this forum to discuss the latest news that happened in the world of commercial aviation.

Moderator: Latest news team

Post Reply
User avatar
sn26567
Posts: 35648
Joined: 13 Feb 2003, 00:00
Location: Rosières/Rozieren, Belgium
Contact:

Re: Brussels Airlines in 2019

Post by sn26567 » 08 Nov 2019, 17:30

krs74 wrote:
08 Nov 2019, 14:41
When will the summer schedule of SN be released?
Anybody an idea about destinations like Almeria and Reus?
It was sais at yesterday's press conference tat SN is currently working on its S20 schedule. There should be little difference with S19, except that some leisure destinations might be flown less frequently.
André
ex Sabena #26567

b720
Posts: 856
Joined: 04 May 2006, 00:00

Re: Brussels Airlines in 2019

Post by b720 » 08 Nov 2019, 22:41

Cost cutting already visible. No more free complimentary meals and drinks on Flex and fast!

User avatar
RoMax
Posts: 4417
Joined: 20 Jun 2009, 16:32

Re: Brussels Airlines in 2019

Post by RoMax » 09 Nov 2019, 00:31

b720 wrote:
08 Nov 2019, 22:41
Cost cutting already visible. No more free complimentary meals and drinks on Flex and fast!
Which shouldn't have come as a complete surprise, Flex&Fast has been on sale excluding complimentary catering since July (so even before the Reboot plan) for flights as from this winter season.

User avatar
lumumba
Posts: 1633
Joined: 04 Sep 2003, 00:00
Location: brussels Europe

Re: Brussels Airlines in 2019

Post by lumumba » 09 Nov 2019, 01:29

I flew in fast and flex in August with complimentary catering included!
Hasta la victoria siempre.

flightlover
Posts: 632
Joined: 12 Aug 2008, 08:26

Re: Brussels Airlines in 2019

Post by flightlover » 09 Nov 2019, 08:17

lumumba wrote:
09 Nov 2019, 01:29
I flew in fast and flex in August with complimentary catering included!
I think it is more to do with the time you ordered the tickets. If you have a ticket including a meal they just can't tell you last minute: "sorry but you will not get what you paid for."

CRJ 900
Posts: 132
Joined: 13 Oct 2010, 13:21
Location: Antwerp Area
Contact:

Re: Brussels Airlines in 2019

Post by CRJ 900 » 09 Nov 2019, 08:23

I flew on 25/10 F&F with complimentary service. The flight attendant told me the compl. serv. would stop on 31/10. My next F&F flight was on 5/11 and indeed no more drinks for free.
Don’t think it is the smartest decision. Not for the little cost itself but as a service for their customers who paid high priced tickets and as a general impression they give. Definitely compared to other airlines like LH, KLM, LX,BA,..
If they want to be a full and well respected network airline, they should act like one and not like a low cost like FR or EW. I don’t know the figures, but I cannot imagine this would be a big part of the 160 million € they want to save.
Rgds
CRJ 900

saratoga
Posts: 224
Joined: 04 Apr 2006, 00:00

Re: Brussels Airlines in 2019

Post by saratoga » 09 Nov 2019, 08:37

Just a pure speculative question: let’s say Brussels Airlines is going bust. What happens with the slots? Does Lufthansa own them or will they be put back on the “market”?

b720
Posts: 856
Joined: 04 May 2006, 00:00

Re: Brussels Airlines in 2019

Post by b720 » 09 Nov 2019, 08:48

CRJ 900 wrote:
09 Nov 2019, 08:23
I flew on 25/10 F&F with complimentary service. The flight attendant told me the compl. serv. would stop on 31/10. My next F&F flight was on 5/11 and indeed no more drinks for free.
Don’t think it is the smartest decision. Not for the little cost itself but as a service for their customers who paid high priced tickets and as a general impression they give. Definitely compared to other airlines like LH, KLM, LX,BA,..
If they want to be a full and well respected network airline, they should act like one and not like a low cost like FR or EW. I don’t know the figures, but I cannot imagine this would be a big part of the 160 million € they want to save.
Rgds
CRJ 900
Fully agree..
Prices to GVA for instance start at EUR 289 o/w on flex and fast.. return flight is close to EUR 600! They can at least still offer drinks on short Flights! Not a good idea to cut on premium pax.

User avatar
Av24.be
Posts: 4468
Joined: 09 Nov 2003, 00:00
Contact:

Re: Brussels Airlines in 2019

Post by Av24.be » 09 Nov 2019, 09:04

saratoga wrote:
09 Nov 2019, 08:37
Just a pure speculative question: let’s say Brussels Airlines is going bust. What happens with the slots? Does Lufthansa own them or will they be put back on the “market”?
There has never been any indication that the airline will go bust ....

Poiu
Posts: 629
Joined: 14 Nov 2015, 09:38

Re: Brussels Airlines in 2019

Post by Poiu » 09 Nov 2019, 09:25

Av24.be wrote:
09 Nov 2019, 09:04

There has never been any indication that the airline will go bust ....
That’s why Saratoga stated his question was purely hypothetical...

As for the slots: Sabena slots were sold to DAT (SNBA) for 1€ the day before the bankruptcy.
Kapitein is probably best placed to answer the question, but as BRU is not saturated, at least half of the slots are not very valuable.

User avatar
sn26567
Posts: 35648
Joined: 13 Feb 2003, 00:00
Location: Rosières/Rozieren, Belgium
Contact:

Re: Brussels Airlines in 2019

Post by sn26567 » 09 Nov 2019, 09:49

b720 wrote: Prices to GVA for instance start at EUR 289 o/w on flex and fast.. return flight is close to EUR 600! They can at least still offer drinks on short Flights! Not a good idea to cut on premium pax.
Cutting the meals on F&F goes against what CEO Christina Foerster said at Thursday's press conference. She said SN should be positioned as a "quality airline", as opposed to a low-cost.
André
ex Sabena #26567

PttU
Posts: 321
Joined: 24 Nov 2015, 15:07

Re: Brussels Airlines in 2019

Post by PttU » 09 Nov 2019, 10:32

b720 wrote:
08 Nov 2019, 22:41
Cost cutting already visible. No more free complimentary meals and drinks on Flex and fast!
If that's how they want to find 160 million...

In August I read the b.inspired magazine (can be found online at http://binspired.ink-live.com/html5/rea ... 429ea0aba7 ) introducing the new "Director North America" on page 6 and on page 118 (122 in French, 125 in Dutch) there's an interview with the "Marketing Manager North America". The marketing manager role is shared with Eurowings, how would that work when SN is detached from EW again? Anyway there must be quite some personnel needed for the 2-3 destinations in North America, putting high pressure on those seats to be profitable.

I really hope they dare to look at the cost of the personnel not creating any value directly, and not only skimping on the cost of the service to the customers or the personnel doing the actual work.

User avatar
lumumba
Posts: 1633
Joined: 04 Sep 2003, 00:00
Location: brussels Europe

Re: Brussels Airlines in 2019

Post by lumumba » 09 Nov 2019, 10:49

flightlover wrote:
09 Nov 2019, 08:17
lumumba wrote:
09 Nov 2019, 01:29
I flew in fast and flex in August with complimentary catering included!
I think it is more to do with the time you ordered the tickets. If you have a ticket including a meal they just can't tell you last minute: "sorry but you will not get what you paid for."
It was a last minute upgrade but anyway not important.
Hasta la victoria siempre.

User avatar
CTBke
Posts: 1083
Joined: 13 May 2003, 00:00

Re: Brussels Airlines in 2019

Post by CTBke » 09 Nov 2019, 11:09

lumumba wrote:
09 Nov 2019, 10:49
flightlover wrote:
09 Nov 2019, 08:17
lumumba wrote:
09 Nov 2019, 01:29
I flew in fast and flex in August with complimentary catering included!
I think it is more to do with the time you ordered the tickets. If you have a ticket including a meal they just can't tell you last minute: "sorry but you will not get what you paid for."
It was a last minute upgrade but anyway not important.
That's what they did, with the start of the winter season no complimentary meal or drinks are included in the Flex&Fast Cabin, this was based upon the customer's need as they prefer flexibility and priority boarding over the same meal everyday (if you're a frequent traveler this was the case ) to me it look's like they took over Eurowings approach where their BizzClass only receives a meal while other classes have the bistro.

Not sure what CF is doing with her airline, at one side she stopped the integration but at the other side she copies the short haul product of EW..
Citybird
The flying dream

b720
Posts: 856
Joined: 04 May 2006, 00:00

Re: Brussels Airlines in 2019

Post by b720 » 09 Nov 2019, 11:20

Service on business is also reduced dramatically..
That was the case already a few months back...
Problems is that business tickets within Europe can cost around EUR 1000.
I think that it is scandalous that one needs to pay for water after having spent almost 600 EUR for a 50 min flight
On flex&fast..

b720
Posts: 856
Joined: 04 May 2006, 00:00

Re: Brussels Airlines in 2019

Post by b720 » 09 Nov 2019, 11:28

Btw speedy boarding on easyjet is actually better and cheaper.
1. Easyjet .. cancellation and full refund of ticket is possible up to 24 hours after booking.
2. Change of reservation and name is possible against a small fee.. up to hours before departure
3. Speedy boarding includes priority boarding plus seats reserved front rows plus over head buns reserved plus two pieces of hand luggage..
Much more that what SN offers, and for a fraction of the price...
Moving to easy on all flights, when possible, as of jan 2020.

DannyVDB
Posts: 839
Joined: 12 Aug 2003, 00:00

Re: Brussels Airlines in 2019

Post by DannyVDB » 09 Nov 2019, 11:29

sn26567 wrote:
09 Nov 2019, 09:49
b720 wrote: Prices to GVA for instance start at EUR 289 o/w on flex and fast.. return flight is close to EUR 600! They can at least still offer drinks on short Flights! Not a good idea to cut on premium pax.
Cutting the meals on F&F goes against what CEO Christina Foerster said at Thursday's press conference. She said SN should be positioned as a "quality airline", as opposed to a low-cost.
There are very few airlines where you get meals and drinks in economy (even when the ticket is expensive, e.g. Y). Usually only in business.

Second consideration: I fly a lot in felx&fast, also sometimes in business on short haul (a lot in business on long haul) and many people even refuse the meal and drinks (yes also in business).

[I have that 'issue' often on laung haul - you are on the long section, get a breakfast, then - is you are in business - you have the short section, and again a meal. It doesn't make sense, does it?]

Also, many people that pay more for their tickets usually are also in the lounge prior to their flight (the lounges of SN are really crowded) and you can get plenty of stuff there, so why having another meal?

I agree they could be more flexible to have a glass of water or so ...

Just my 2 cents,
Danny

CRJ 900
Posts: 132
Joined: 13 Oct 2010, 13:21
Location: Antwerp Area
Contact:

Re: Brussels Airlines in 2019

Post by CRJ 900 » 09 Nov 2019, 11:39

If for instance I have the choice flying to VIE on a flexible ticket, I would rather take the OS flight now, might even be with a SN code share ticket. SN and OS are most of the time flying around the same time.
Just because it makes you feel more welcome, or less neglected, as premium passenger.
For my light tickets, I don’t bother on the other hand because I know what service I ordered and at what price.
It is all a question of perception and experience as customer and the value you expect for a certain price.
Rgds
CRJ 900

User avatar
CTBke
Posts: 1083
Joined: 13 May 2003, 00:00

Re: Brussels Airlines in 2019

Post by CTBke » 09 Nov 2019, 13:01

CRJ 900 wrote:
09 Nov 2019, 11:39
If for instance I have the choice flying to VIE on a flexible ticket, I would rather take the OS flight now, might even be with a SN code share ticket. SN and OS are most of the time flying around the same time.
Just because it makes you feel more welcome, or less neglected, as premium passenger.
For my light tickets, I don’t bother on the other hand because I know what service I ordered and at what price.
It is all a question of perception and experience as customer and the value you expect for a certain price.
Rgds
CRJ 900
not sure how long OS will keep that service as they're also in Reboot now... little by little complimentary inflight service will dissapear while pushing flexibility and priority boarding forward (exactly like the LCC are offering already)
Citybird
The flying dream

Jetter
Posts: 411
Joined: 06 Nov 2015, 21:07

Re: Brussels Airlines in 2019

Post by Jetter » 09 Nov 2019, 18:21

CTBke wrote:
09 Nov 2019, 11:09
Not sure what CF is doing with her airline, at one side she stopped the integration but at the other side she copies the short haul product of EW..
Some simple menu comparisons...

Menu's here:
http://web.brusselsairlines.com/pdf/red ... 201911.pdf
https://www.eurowings.com/content/dam/e ... Bistro.pdf

M&M's
SN E 2,50 for 70g
EW E1,50 for 45g

Sandwich
SN: E 6,-
EW: E 5,-

Beer
SN: E 4,-
EW: E 3,50

Coffee
SN: E 3,-
EW: E 2,50

SN is still the premium carrier not because the service is better but because of premium pricing. :lol: About 20% more on average. One of the most expensive BoB menu's I've seen.

Post Reply