A further deterioration of the Brussels Airport website

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sn26567
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Re: BRU website

Post by sn26567 » 27 Sep 2018, 23:24

convair wrote:
27 Sep 2018, 21:42
I suggest they go back to the old, developed site, until the new one is ready to correctly inform the pax.
There you have a valid point. A new site should not be put online unless it has at least as much information as the old one. It's not a trial and error game.

@BrusselsAirport: Develop a new presentation, have it thoroughly tested by a number of daily users and avgeeks, listen to their remarks, and then only put it online.
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Re: A further deterioration of the Brussels Airport website

Post by Passenger » 28 Sep 2018, 07:41

The new website also shows the actual flight status (example: "Disembarking").

And the new website also shows the registration of the aircraft - see "Aircraft Information". Which is a great improvement, isn't it?

Example: today's incoming Etihad EY-057 Abu Dhabi-Brussels:
https://www.brusselsairport.be/en/passe ... 5240EY057A
Etihad Airways
Airbus Industrie A330-200
A6EYF

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Re: A further deterioration of the Brussels Airport website

Post by nordikcam » 28 Sep 2018, 10:37

Passenger wrote:
28 Sep 2018, 07:41
The new website also shows the actual flight status (example: "Disembarking").

And the new website also shows the registration of the aircraft - see "Aircraft Information". Which is a great improvement, isn't it?

Example: today's incoming Etihad EY-057 Abu Dhabi-Brussels:
https://www.brusselsairport.be/en/passe ... 5240EY057A
Etihad Airways
Airbus Industrie A330-200
A6EYF
The first information that a typical passenger is entitled to expect is where a plane goes and where it comes from and at what time. Not specifically its registration even if it amuses enthusiasts. And that the "new" site is not able to give it!

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Re: A further deterioration of the Brussels Airport website

Post by Passenger » 28 Sep 2018, 10:47

nordikcam wrote:
28 Sep 2018, 10:37
The first information that a typical passenger is entitled to expect is where a plane goes and where it comes from and at what time. Not specifically its registration even if it amuses enthusiasts. And that the "new" site is not able to give it!
What do you mean with "where a plane goes and where it comes from"?
Because that basic flight information is already shown from day one of the new site:
https://www.brusselsairport.be/en/passe ... s/arriving
https://www.brusselsairport.be/en/passe ... /departing

The difference with the old site is that we don't have a 24 hour overview anymore - one has to check per 2 hours.

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Re: A further deterioration of the Brussels Airport website

Post by nordikcam » 28 Sep 2018, 11:14

Passenger wrote:
28 Sep 2018, 10:47
nordikcam wrote:
28 Sep 2018, 10:37
The first information that a typical passenger is entitled to expect is where a plane goes and where it comes from and at what time. Not specifically its registration even if it amuses enthusiasts. And that the "new" site is not able to give it!
What do you mean with "where a plane goes and where it comes from"?
Because that basic flight information is already shown from day one of the new site:
https://www.brusselsairport.be/en/passe ... s/arriving
https://www.brusselsairport.be/en/passe ... /departing

The difference with the old site is that we don't have a 24 hour overview anymore - one has to check per 2 hours.
Explained over and over again here. Flight 203 today does not go to Dakar but it goes to Banjul. Dakar does not exist ... but perhaps we can no longer go to Dakar, in which case, in fact, the information is no longer necessary. Flight 285 goes to Cotonou but does not go to Abidjan anymore ... but maybe we can not go to Abidjan anymore and so on. A disaster ! But maybe there is no more direct flight to Dakar, Abidjan etc. etc.

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Re: A further deterioration of the Brussels Airport website

Post by Passenger » 28 Sep 2018, 11:41

nordikcam wrote:
28 Sep 2018, 11:14
Passenger wrote:
28 Sep 2018, 10:47
nordikcam wrote:
28 Sep 2018, 10:37
The first information that a typical passenger is entitled to expect is where a plane goes and where it comes from and at what time. Not specifically its registration even if it amuses enthusiasts. And that the "new" site is not able to give it!
What do you mean with "where a plane goes and where it comes from"?
Because that basic flight information is already shown from day one of the new site:
https://www.brusselsairport.be/en/passe ... s/arriving
https://www.brusselsairport.be/en/passe ... /departing

The difference with the old site is that we don't have a 24 hour overview anymore - one has to check per 2 hours.
Explained over and over again here. Flight 203 today does not go to Dakar but it goes to Banjul. Dakar does not exist ... but perhaps we can no longer go to Dakar, in which case, in fact, the information is no longer necessary. Flight 285 goes to Cotonou but does not go to Abidjan anymore ... but maybe we can not go to Abidjan anymore and so on. A disaster ! But maybe there is no more direct flight to Dakar, Abidjan etc. etc.
Triangle flights are shown with their end destination. It's indeed something that needs to be amended. Example: your favourite flight SN203 is Brussels-Dakar-Banjul. Flight number SN203 is shown correct and departure time 11h30 is shown correct too. Let's hope that no passenger for Banjul stayed at home, thinking his/her flight was cancelled...

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Re: A further deterioration of the Brussels Airport website

Post by nordikcam » 28 Sep 2018, 13:04

Passenger wrote:
28 Sep 2018, 11:41
nordikcam wrote:
28 Sep 2018, 11:14
Passenger wrote:
28 Sep 2018, 10:47

What do you mean with "where a plane goes and where it comes from"?
Because that basic flight information is already shown from day one of the new site:
https://www.brusselsairport.be/en/passe ... s/arriving
https://www.brusselsairport.be/en/passe ... /departing

The difference with the old site is that we don't have a 24 hour overview anymore - one has to check per 2 hours.
Explained over and over again here. Flight 203 today does not go to Dakar but it goes to Banjul. Dakar does not exist ... but perhaps we can no longer go to Dakar, in which case, in fact, the information is no longer necessary. Flight 285 goes to Cotonou but does not go to Abidjan anymore ... but maybe we can not go to Abidjan anymore and so on. A disaster ! But maybe there is no more direct flight to Dakar, Abidjan etc. etc.
Triangle flights are shown with their end destination. It's indeed something that needs to be amended. Example: your favourite flight SN203 is Brussels-Dakar-Banjul. Flight number SN203 is shown correct and departure time 11h30 is shown correct too. Let's hope that no passenger for Banjul stayed at home, thinking his/her flight was cancelled...

I fully understand that you are trying to be right. I have no problem recognizing that you are right. I want to know the time of departure of the flight of Dakar, I must enter the destination Banjul. Logic. I have to get someone coming from MontegoBay and want to check what time it's coming, I obviously have to look for Varadero. Logic again. All this is surreal, so Belgian and you have 100,000 times reasons!No problem with that !

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Re: A further deterioration of the Brussels Airport website

Post by Passenger » 28 Sep 2018, 13:27

nordikcam wrote:
28 Sep 2018, 13:04
I fully understand that you are trying to be right. I have no problem recognizing that you are right. I want to know the time of departure of the flight of Dakar, I must enter the destination Banjul. Logic. I have to get someone coming from MontegoBay and want to check what time it's coming, I obviously have to look for Varadero. Logic again. All this is surreal, so Belgian and you have 100,000 times reasons!No problem with that !
I know that it is almost forbitten to contradict what is suggested in this topic title, but the aviation business has invented flight numbers to avoid problems like you are facing.

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Re: A further deterioration of the Brussels Airport website

Post by nordikcam » 28 Sep 2018, 13:56

And of course everyone knows that a monday a TB flight number starts with a 1 and sunday with a 7...for Departures ! That a SN flight to Dakar is 201 or 203 or 205 and that SN' East African flights begin with a 4 !

It would be especially so much smarter, clever, friendly, to write Banjul via Dakar but it is probably terribly complicated to set up! We are in Belgium !

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Re: A further deterioration of the Brussels Airport website

Post by RoMax » 28 Sep 2018, 17:52

I wonder why I even still do another effort to reply on these childish discussions but OK that probably says something about me as well xp

It is obvious that it is not acceptable that part of your (key) destinations are missing in your flight lookup and I don't understand why BAC launches the website without this feature working. On the other hand I doubt very much it will have a major impact. When you arrange for someone to pick you up you usually give a destination a flight number (maybe that's less the case for the type of flights as Montego Bay etc, but even then it's not smart not to do it) and a time, so despite the missing destination info that's enough to find the flight. However I repeat again, I don't understand BAC didn't make sure this is working fine before launching the website considering the high amount of long haul triangular flights at BRU.

For the rest I really don't understand what's wrong with this website. It finally brings BRU to the 21st century with a modern website which also looks perfect on mobile devices, which in a blink of an eye shows the most searched information on an airport website, all information which is useless for 99% of the users of the website has been moved to secondary 'other sites' which don't clutter the possibilities for normal users to search what they want to know (flights, how to get there, etc). And yes the commercial part has a big role in it too, but what would you do yourself as a private company aimed at making a certain profit? Can you blame BAC for that? They are not forced to be a service provider without a clear commercial goal. If you want that, you need your government to invest time and money in it, don't expect private investors to do it for you. And anyway, I don't find the commercial info disturbing or annoying on this website at all.

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Re: A further deterioration of the Brussels Airport website

Post by sn26567 » 28 Sep 2018, 18:58

I recognise that BAC made efforts in recent days to address the shortcomings that appeared in the first days their new site was online.

However, an important feature used by many travellers has still not been re-introduced: the timetables. For people looking for future travel from Brussels, the only way is to rely on airlines (which ones? not always obvious) or on google.
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Re: A further deterioration of the Brussels Airport website

Post by PttU » 01 Oct 2018, 10:27

jan_olieslagers wrote:
27 Sep 2018, 17:57
IPV4 vs. IPV6 is a communications/internet protocol, Mr (haha) geek. Nothing to do with the content of the website. And that is the subject matter of this thread.

And (if we may go off-topic) what do you mean by "CDN"? Using codes and acronyms may make you seem a geek to some - others prefer simple facts and plain terminology.
CDN is a Content Delivery Network, servers close(r) to the visitors of the website that provide the static content. Not to be confused with Woodward Field Airport :p
Using codes and acronyms may make you seem a geek to some - others prefer simple facts and plain terminology.
That's quite a statement on a forum where M&M members are discussing a/c in certain c/s flying from three letter codes to four letter codes (or vice versa), asking whether it's a T7 or 789 flying for LH or OS in the *A. :lol:

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Re: A further deterioration of the Brussels Airport website

Post by nordikcam » 10 Nov 2018, 16:47

There are no more timetables on the new BRU site or I can not find it ? Need to have a typical week in January on ACCRA ... impossible. And SN schedules are not updated. Welcome to the "amateurs" !

Just received an answer of Mick from BRU : Impossible to have access to the timetables till new update. Country of surrealism : we have an international airport unable to publish timetables!

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Re: A further deterioration of the Brussels Airport website

Post by nordikcam » 05 Dec 2018, 14:38

I recently had an exchange with the services of Arnaud Feist about the new airport site ... the lack of schedule and the problem of flights with stops : as a reminder if you want to know to which time arrives the flight from Cancun you have to enter Varadero, which is an extreme subtlety for the average traveler.
Here is an answer made today:

Dear Sir,

Our computer scientists have identified the problem and are working to solve it as quickly as possible. Thank you for your feedback and sorry for the inconvenience.

Yours,

Arnaud Feist

Chief Executive Officer

Brussels Airport Company

T 02-753 43 33 F 02-725 20 31

E arnaud.feist@brusselsairport.be

www.brusselsairport.be

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Re: A further deterioration of the Brussels Airport website

Post by convair » 05 Dec 2018, 17:45

nordikcam wrote:
05 Dec 2018, 14:38
Here is an answer made today:
Dear Sir,

Our computer scientists have identified the problem and are working to solve it as quickly as possible. Thank you for your feedback and sorry for the inconvenience.

Yours,

Arnaud Feist

Chief Executive Officer

Brussels Airport Company

T 02-753 43 33 F 02-725 20 31

E arnaud.feist@brusselsairport.be

www.brusselsairport.be
The problem was first mentioned on this thread on September 23, more than 10 weeks ago!!! :lol:

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Re: A further deterioration of the Brussels Airport website

Post by nordikcam » 05 Dec 2018, 18:32

convair wrote:
05 Dec 2018, 17:45

The problem was first mentioned on this thread on September 23, more than 10 weeks ago!!! :lol:
Of course, but let's see the glass half full: there was an answer and maybe an identification of the problem ..wait and see ! ;)

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