Brussels Airport (BRU) infrastructure: future

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FkBE
Posts: 3
Joined: 07 Nov 2019, 11:14

Re: Brussels Airport (BRU) infrastructure: future

Post by FkBE » 09 Jan 2020, 20:04

Brussels Airport has released what is in my mind the single biggest mistake ever...
https://btag.brusselsairport.be/en
-it tries to generate additional revenue due to baggage handling taking a very long time. In other words, there will be no incentive in the future to speed up baggage handling! It's openly admitting there's room for improvement in handling times yet they solve it with completely the wrong approach
-only works at BRU airport
-relax and drink a coffee whilst waiting for your bag? Where? Still in Terminal A, to then walk 10 minutes after you got the message your bag is there? As the pick up area does not have any shops or bars, where would you "relax and wait" coming from eg non-Schengen?

The person who pitched this should get a lesson in Customer Experience

JOVAN
Posts: 452
Joined: 08 Jun 2006, 00:00

Re: Brussels Airport (BRU) infrastructure: future

Post by JOVAN » 09 Jan 2020, 20:55

FkBE wrote:
09 Jan 2020, 20:04
Brussels Airport has released what is in my mind the single biggest mistake ever...
https://btag.brusselsairport.be/en
-it tries to generate additional revenue due to baggage handling taking a very long time. In other words, there will be no incentive in the future to speed up baggage handling! It's openly admitting there's room for improvement in handling times yet they solve it with completely the wrong approach
-only works at BRU airport
-relax and drink a coffee whilst waiting for your bag? Where? Still in Terminal A, to then walk 10 minutes after you got the message your bag is there? As the pick up area does not have any shops or bars, where would you "relax and wait" coming from eg non-Schengen?

The person who pitched this should get a lesson in Customer Experience
Unbelieveable.
Welcome to Stupidistan.

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skumfiduse
Posts: 230
Joined: 10 Aug 2008, 18:42
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Re: Brussels Airport (BRU) infrastructure: future

Post by skumfiduse » 16 Jan 2020, 11:36

Any news on the US preclearance?

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