Brussels Airport (BRU) infrastructure: future

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jan_olieslagers
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Re: Brussels Airport (BRU) infrastructure: future

Post by jan_olieslagers » 05 Aug 2019, 10:39

That's standard policy: when questioned about a problem that cannot be denied, it must be minimalised. No matter whether one is in business or finance or politics or sports.

Homo Aeroportus
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Re: Brussels Airport (BRU) infrastructure: future

Post by Homo Aeroportus » 05 Aug 2019, 11:23

jan_olieslagers wrote:
05 Aug 2019, 10:39
That's standard policy: when questioned about a problem that cannot be denied, it must be minimalised. No matter whether one is in business or finance or politics or sports.
Or your wife asking about that blond hair on your shoulder :mrgreen:

H.A.

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Conti764
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Re: Brussels Airport (BRU) infrastructure: future

Post by Conti764 » 05 Aug 2019, 14:16

airbuske wrote:
05 Aug 2019, 10:34
Ansett wrote:
04 Aug 2019, 20:03
Any personal reaction from Arnaud Feist ? Or is he basking in the sun and still basking in his glory ?
I saw him on saturday with another guy from BAC.
When someone was complaining about the sorter problems he didn't say any word.

Brussels airport was more interested in communicating the lowest possible number left bags than solving the problem.
So you mean to say that the spokeswoman had to fix the problem herself? Or Arnaud Feist?

What do you expect? Brussels Airport is a business and every business will first and foremost highlight the positive and try to downplay the negative. If you can't downplay it, ignore it but don't give too much details.

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b.lufthansa
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Re: Brussels Airport (BRU) infrastructure: future

Post by b.lufthansa » 05 Aug 2019, 14:30

Conti764 wrote:
05 Aug 2019, 14:16
airbuske wrote:
05 Aug 2019, 10:34
Ansett wrote:
04 Aug 2019, 20:03
Any personal reaction from Arnaud Feist ? Or is he basking in the sun and still basking in his glory ?
I saw him on saturday with another guy from BAC.
When someone was complaining about the sorter problems he didn't say any word.

Brussels airport was more interested in communicating the lowest possible number left bags than solving the problem.
So you mean to say that the spokeswoman had to fix the problem herself? Or Arnaud Feist?

What do you expect? Brussels Airport is a business and every business will first and foremost highlight the positive and try to downplay the negative. If you can't downplay it, ignore it but don't give too much details.
No, but how does a lost buckle that came from a suitcase results in 3 !! hours of inoperativety ? This problem should have been fixed in less than 15 minutes!

Passenger
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Re: Brussels Airport (BRU) infrastructure: future

Post by Passenger » 05 Aug 2019, 14:45

b.lufthansa wrote:
05 Aug 2019, 14:30
No, but how does a lost buckle that came from a suitcase results in 3 !! hours of inoperativety ? This problem should have been fixed in less than 15 minutes!
I heared the spokeswoman say on a tv news that the belt from a travel bag had demolished two gear wheels (tandwielen/engrenages). Such damage needs repair time, plus time to restart.

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Conti764
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Re: Brussels Airport (BRU) infrastructure: future

Post by Conti764 » 05 Aug 2019, 15:09

b.lufthansa wrote:
05 Aug 2019, 14:30
Conti764 wrote:
05 Aug 2019, 14:16
airbuske wrote:
05 Aug 2019, 10:34


I saw him on saturday with another guy from BAC.
When someone was complaining about the sorter problems he didn't say any word.

Brussels airport was more interested in communicating the lowest possible number left bags than solving the problem.
So you mean to say that the spokeswoman had to fix the problem herself? Or Arnaud Feist?

What do you expect? Brussels Airport is a business and every business will first and foremost highlight the positive and try to downplay the negative. If you can't downplay it, ignore it but don't give too much details.
No, but how does a lost buckle that came from a suitcase results in 3 !! hours of inoperativety ? This problem should have been fixed in less than 15 minutes!
I don't know, but I was answering to the remark that BAC had more attention to communication than to fixing the problem. Not only a pretty false assumption, but also a lack of common sense that every major business pays a lot of attention to communication in case of such a situation.

Ansett
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Re: Brussels Airport (BRU) infrastructure: future

Post by Ansett » 05 Aug 2019, 19:56

I presume that while some were communicating, others were repairing behind the scènes, but there have now been too many problems with the luggage belts in a fairly short period of time.

This kind of incident might repeat more often in the future with pax forced to label and check in their luggage themselves. No check in agents to check (verify) the luggage (a loose strap, for instance).
sn26567 wrote:
05 Aug 2019, 10:26
No need to attack Arnaud Feist, who has done an excellent job so far in managing the airport, especially in the aftermath of 22 March. Furthermore, Brussels Airport has again promised a sorry voucher of 50 euros to all affected passengers.
I beg to disagree. A.F. has done a lot for the airport's….shareholders and for himself. He has been "insulting" pax in many ways, e.g. the closing of the former drop off area, the "new" drop off area, the forced walk through the shops. I will admit that the forced walk through the shops has become a common feature in most airports, but the drop off area, please….
OK, the 50 euro vouchers are a nice gesture, that is true, but all pax that left without luggage would have preferred to have their luggage at destination iso the voucher.

nordikcam
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Re: Brussels Airport (BRU) infrastructure: future

Post by nordikcam » 06 Aug 2019, 21:46

Fortunately, ridicule does not kill ...

https://www.lalibre.be/dernieres-depech ... 58a8d02d0e

Baggage again blocked this Tuesday morning because of a high number of sick employees ...

Passenger
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Re: Brussels Airport (BRU) infrastructure: future

Post by Passenger » 07 Aug 2019, 10:29

Technical failures and IT outages are no exclusivity for Brussels Airlines and/or Brussels Airport:
https://www.bbc.com/news/uk-49261497

The Sun: "...It's the third major IT outage for BA in two years after 672 flights were cancelled over a May Bank holiday in 2017 and another glitch in July last year... And problems have struck again this morning - in the middle of the British school holidays - with photographs of long queues shared online by frustrated customers... The airline has already urged passengers flying out of Heathrow, Gatwick and London City to rebook their flights if affected - suggesting the problem may not have a quick fix..."
https://www.thesun.co.uk/news/9670282/b ... it-glitch/

JOVAN
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Re: Brussels Airport (BRU) infrastructure: future

Post by JOVAN » 07 Aug 2019, 21:36

Newspapers announce that BRU has decided to inverst in a brand new baggage handling system.
Should be ready in 2 years time.
The old one was from the year 2000.

Good news and quick decision.

PttU
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Re: Brussels Airport (BRU) infrastructure: future

Post by PttU » 07 Aug 2019, 22:01

JOVAN wrote:
07 Aug 2019, 21:36
Newspapers announce that BRU has decided to inverst in a brand new baggage handling system.
Should be ready in 2 years time.
The old one was from the year 2000.

Good news and quick decision.
You mean this:
Homo Aeroportus wrote:
14 Jul 2019, 14:07
...
Of course, to make things more comfortable, one can build a second highway in parallel to serve as a backup and avoid disturbing the morning traffic ….

Oh, by the way, I almost forgot to mention it :
https://www.airport-technology.com/news ... ng-system/

Vanderlande has received a contract to upgrade the baggage handling system (BHS) at Brussels Airport in Belgium.
The contract is a part of a 20-year framework agreement signed between Vanderlande and Brussels Airport Company (BAC), operator of the Brussels Airport, in March 2019.
Upgrades will allow the airport to cater to its future requirements. The airport expects the annual passenger traffic to grow from the present 25 million to 40 million within the next 25 years.


H.A.

Passenger
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Re: Brussels Airport (BRU) infrastructure: future

Post by Passenger » 07 Aug 2019, 22:02

JOVAN wrote:
07 Aug 2019, 21:36
Newspapers announce that BRU has decided to invest in a brand new baggage handling system.
Should be ready in 2 years time.
The old one was from the year 2000.
Good news and quick decision.
Source is not "BRU". Source is one trade union delegate, responding with an urgent press release to a competitor trade union delegate who got press coverage earlier today.

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Atlantis
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Re: Brussels Airport (BRU) infrastructure: future

Post by Atlantis » 07 Aug 2019, 22:14

Passenger wrote:
07 Aug 2019, 22:02
JOVAN wrote:
07 Aug 2019, 21:36
Newspapers announce that BRU has decided to invest in a brand new baggage handling system.
Should be ready in 2 years time.
The old one was from the year 2000.
Good news and quick decision.
Source is not "BRU". Source is one trade union delegate, responding with an urgent press release to a competitor trade union delegate who got press coverage earlier today.
Yes, exactly. Thanks Passenger. Be careful with news who is not correct. Like I informed earlier, in 2012 a whole new luggage system was ordered and installed, more than 8 km long. Total price was 40 million. In 2017 a new scanning was installed for 100 million. During the next years it will only become bigger and bigger as more pax will be.

So don't believe fake news

Passenger
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Re: Brussels Airport (BRU) infrastructure: future

Post by Passenger » 08 Aug 2019, 12:17

Passenger wrote:
07 Aug 2019, 22:02
JOVAN wrote:
07 Aug 2019, 21:36
Newspapers announce that BRU has decided to invest in a brand new baggage handling system.
Should be ready in 2 years time.
The old one was from the year 2000.
Good news and quick decision.
Source is not "BRU". Source is one trade union delegate, responding with an urgent press release to a competitor trade union delegate who got press coverage earlier today.
Timing from that PR battle between the trade unions:

Wednesday morning, Kurt Callaerts (ACV/CSC) was on VRT Radio (and online on VRT at 08h37):
https://www.vrt.be/vrtnws/nl/2019/08/07 ... ng-achter/

Hence: Wednesday evening: Sandra Langenus (ABVV/FGTB) issued a press release à la "comrades, we are aware of the problems too". Her statement was online on HLN.be at 19h25:
https://www.hln.be/nieuws/binnenland/na ... ~a737d03a/

Passenger
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Re: Brussels Airport (BRU) infrastructure: future

Post by Passenger » 08 Aug 2019, 14:52

Thursday morning: luggage belt total blackout for several hours at... Eindhoven Airport.

Stij
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Re: Brussels Airport (BRU) infrastructure: future

Post by Stij » 08 Aug 2019, 15:29

Passenger wrote:
08 Aug 2019, 14:52
Thursday morning: luggage belt total blackout for several hours at... Eindhoven Airport.
Your point being? Things going wrong 1 time at other airports isn't an excuse nor a defense for things going chronically wrong at BRU.

Stij

Passenger
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Re: Brussels Airport (BRU) infrastructure: future

Post by Passenger » 08 Aug 2019, 15:42

Stij wrote:
08 Aug 2019, 15:29
Passenger wrote:
08 Aug 2019, 14:52
Thursday morning: luggage belt total blackout for several hours at... Eindhoven Airport.
Your point being? Things going wrong 1 time at other airports isn't an excuse nor a defense for things going chronically wrong at BRU.
I'm not making a point. I'm just reporting that technical problems is no exclusivity for Brussels Airport.

Eindhoven, today:
https://www.ed.nl/eindhoven/problemen-m ... ~ac4e90f9/

Dusseldorf, 17th July 2019:
https://www.thelocal.de/20190717/chaos- ... -breakdown

Amsterdam, 29th June 2019 (the third major incident for passengers there, in one year):
https://www.at5.nl/artikelen/195193/paa ... na-storing

Stij
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Re: Brussels Airport (BRU) infrastructure: future

Post by Stij » 08 Aug 2019, 16:02

Passenger wrote:
08 Aug 2019, 15:42
I'm just reporting that technical problems is no exclusivity for Brussels Airport.
Of course things go wrong in other airports, but the problem remains... the frequency at Brussels is exceptionally high and unacceptable (and Brussels Airport knows this as well, therefore they've offered very welcome and appreciated compensations.)

But, if it makes you happy, please continue! ;-)

Stij

Passenger
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Re: Brussels Airport (BRU) infrastructure: future

Post by Passenger » 09 Aug 2019, 21:46

Chronical problems can happen at Amsterdam Airport too: their fuel supply system was down again this evening (for appr. 1 hour).

Flightradar tweets: "...Per an update from Eurocontrol, the fueling system at Amsterdam (EHAM/AMS) is out of service and there are currently no gates available. Arrival rate has been reduced to 10/hr, but could be further reduced. Expect diversions and lengthy delays..."

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Atlantis
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Re: Brussels Airport (BRU) infrastructure: future

Post by Atlantis » 09 Aug 2019, 22:03

There was indeed again a huge fueling problem this evening at Schiphol. It was not possible to fuel any plane.

Also this time was a software problem the issue. The second fuel problem in three weeks time.

This can happen everywhere as everything goes automated. Brussels Airport is the only airport who apologised towards the pax by giving twice a sorry voucher.

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