Brussels Airport (BRU) infrastructure: future

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MD-11forever
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Re: Brussels Airport (BRU) infrastructure: future

Post by MD-11forever » 03 Aug 2019, 13:56

jan_olieslagers wrote:
03 Aug 2019, 09:44
If they mention "rebooted", that sounds like it is an issue with a computer/server. May I suspect it is a "W_nd_ws" server?
I read on De Standaard that a strap around a suitcase broke off and as a result blocked the bagage system.

Ansett
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Re: Brussels Airport (BRU) infrastructure: future

Post by Ansett » 03 Aug 2019, 14:03

In an earlier post I said all machines or software can (will) breakdown. However, three times in a short period of time is unacceptable. And if it was indeed a strap from a suitcase that blocked the system, this should have been identified faster (at least, I guess).

Stij
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Re: Brussels Airport (BRU) infrastructure: future

Post by Stij » 03 Aug 2019, 14:16

It s actually already the 4th time in 3 months...

And it has been in the news all day... so even BRU s management must be panicking now...

What a joke...

Stij

JOVAN
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Re: Brussels Airport (BRU) infrastructure: future

Post by JOVAN » 03 Aug 2019, 15:56

Stij wrote:
03 Aug 2019, 14:16
It s actually already the 4th time in 3 months...

And it has been in the news all day... so even BRU s management must be panicking now...

What a joke...

Stij
Indeed a joke. A very sad joke..

BRU is a sad example of the neo-capitalistic mentality: shareholders (and top management) first; customers, personnel, suppliers and contractors last.

The dividends were enormous in the last years:
2013 67mio
2014 99,4mio
2015 45,5mio
2016 109 mio (the year of the terror attacks !!!)
2017 74mio
2018 93mio (on a turnover of 595mio €)

Everything goes to the shareholders and big bonus to some top managers.

I propose that there should be a law that protects PAX rights better.
Compensation missing baggage : 100€ per person per day.

This way, the greedy Sharehokders would also carry some responsibilty for the treatmrnt of their customers.

4 times in 3 months is indeed a shame.

jan_olieslagers
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Re: Brussels Airport (BRU) infrastructure: future

Post by jan_olieslagers » 03 Aug 2019, 16:08

a strap around a suitcase broke off and as a result blocked the bagage system
If that be true, there's little surprise the system is so delicate: I should think a broken strap must be a rather common occurrence; if it can block the system so badly that a reboot is required then it seems a very poor system indeed.

DIBO
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Re: Brussels Airport (BRU) infrastructure: future

Post by DIBO » 03 Aug 2019, 16:24

and job well done by TUI Fly having all its flights depart with all luggage on board (with substantial extra effort from within the company to compensate for the failing or should I say ailing BRU airport infrastructure).

And hmm, I have no links whatsoever with TUI
Last edited by DIBO on 03 Aug 2019, 19:52, edited 1 time in total.

TLspotting
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Re: Brussels Airport (BRU) infrastructure: future

Post by TLspotting » 03 Aug 2019, 17:44

DIBO wrote:
03 Aug 2019, 16:24
and job well done by TUI Fly having all its flights depart with all luggage on board (with substantial extra effort from within the company to compensate for the failing or should I say ailing BRU airport infrastructure).

And hmm, I have not links whatsoever with TUI
Last time they flew a few flights from Charleroi...
I'm Thibault Lapers, spotter in Belgium for now 3 years, but not yet across the world and a huuuuuge aviation geek ! Join me on Facebook & Twitter @TLspotting

Jetter
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Re: Brussels Airport (BRU) infrastructure: future

Post by Jetter » 03 Aug 2019, 17:55

JOVAN wrote:
03 Aug 2019, 15:56
BRU is a sad example of the neo-capitalistic mentality: shareholders (and top management) first; customers, personnel, suppliers and contractors last.

The dividends were enormous in the last years:
2013 67mio
2014 99,4mio
2015 45,5mio
2016 109 mio (the year of the terror attacks !!!)
2017 74mio
2018 93mio (on a turnover of 595mio €)

Everything goes to the shareholders and big bonus to some top managers.
Those are big numbers indeed. Compare i.e. with AMS dividend: 117mio on a turnover of 1500mio. :shock:

The teachers of Ontario must be happy!

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Airbus330lover
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Re: Brussels Airport (BRU) infrastructure: future

Post by Airbus330lover » 03 Aug 2019, 18:03

And..... suitcases not in the planes, remain exception (until ????)
Think positive, the pax will not wait 1 hour after landing to have the cases back.... (as common)

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luchtzak
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Re: Brussels Airport (BRU) infrastructure: future

Post by luchtzak » 03 Aug 2019, 18:17

UPDATE: This morning, a suitcase with a badly attached belt has been entered in the Brussels Airport baggage system and has caused damage, which has caused the system to be down for three hours. From 9 am onwards, airport operations have been gradually resuming. As of 3 pm, flights are leaving normally with baggage.

We sincerely apologise to all of our passengers for the inconvenience. We do our utmost best to deliver the baggage that has stayed behind at Brussels Airport to its final destination as soon as possible.

😫

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Ozzie1969
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Re: Brussels Airport (BRU) infrastructure: future

Post by Ozzie1969 » 03 Aug 2019, 19:25

Compensation for the passengers should be twice the difference between a ticket with luggage and a ticket without.

Stij
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Re: Brussels Airport (BRU) infrastructure: future

Post by Stij » 03 Aug 2019, 19:51

Somehow TUI managed this afternoon to get the bags on carts in the departure lounge and in the plane on the tarmac...

Congratulations!

Stij

PS maybe other airlines as well but for TUI I have a testimony...

Homo Aeroportus
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Re: Brussels Airport (BRU) infrastructure: future

Post by Homo Aeroportus » 03 Aug 2019, 20:18

Anybody knows how these "self-loading" bags got screened?

H.A.

JOVAN
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Re: Brussels Airport (BRU) infrastructure: future

Post by JOVAN » 03 Aug 2019, 21:05

One might wonder if this repeated breadowns are not simply ..Sabotage??

Unhappy and underpaid workers choosing a busy day to make their point.

After all, we live in a country where everything is possible :
- Sabotage of Nuclear plant Doel, 5 year ago.
Only limited number of people have access and still nobody is accused in this criminal (terrorist) act.

- regional governments sabotaging each other, not able to make even a minimum of rules and
regulations together.

It is not possible that there are 3 (or 4) breakdown of the baggage system in a few months time.

I a real country there would be a real investigation into this.

If it is not sabotage, then it is poor management.
Then also the leadership should be fired, including the person who formerly led the SNCB/NMBS .

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Airbus330lover
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Re: Brussels Airport (BRU) infrastructure: future

Post by Airbus330lover » 04 Aug 2019, 09:46

JOVAN wrote:
03 Aug 2019, 21:05
One might wonder if this repeated breadowns are not simply ..Sabotage??

Unhappy and underpaid workers choosing a busy day to make their point.

After all, we live in a country where everything is possible :
- Sabotage of Nuclear plant Doel, 5 year ago.
Only limited number of people have access and still nobody is accused in this criminal (terrorist) act.

- regional governments sabotaging each other, not able to make even a minimum of rules and
regulations together.

It is not possible that there are 3 (or 4) breakdown of the baggage system in a few months time.

I a real country there would be a real investigation into this.

If it is not sabotage, then it is poor management.
Then also the leadership should be fired, including the person who formerly led the SNCB/NMBS .
Should be the best way to loose your job. Fewer flightsdue this this kind of action = fewer jobs

Acid-drop
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Re: Brussels Airport (BRU) infrastructure: future

Post by Acid-drop » 04 Aug 2019, 19:00

Compensation missing baggage : 100€ per person per day
Thats a big hole in the eu law indeed.
It should be there.
Maybe people need to expense 200 euro of underwear and toothbruches to make them understand.
My messages reflect my personal opinion which may be different than yours. I beleive a forum is made to create a debate so I encourage people to express themselves, the way they want, with the ideas they want. I expect the same understanding in return.

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Re: Brussels Airport (BRU) infrastructure: future

Post by Ansett » 04 Aug 2019, 20:03

Any personal reaction from Arnaud Feist ? Or is he basking in the sun and still basking in his glory ?

JOVAN
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Re: Brussels Airport (BRU) infrastructure: future

Post by JOVAN » 04 Aug 2019, 21:27

Ansett wrote:
04 Aug 2019, 20:03
Any personal reaction from Arnaud Feist ? Or is he basking in the sun and still basking in his glory ?



arnaud.feist@brusselsairport.be

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sn26567
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Re: Brussels Airport (BRU) infrastructure: future

Post by sn26567 » 05 Aug 2019, 10:26

No need to attack Arnaud Feist, who has done an excellent job so far in managing the airport, especially in the aftermath of 22 March. Furthermore, Brussels Airport has again promised a sorry voucher of 50 euros to all affected passengers.
André
ex Sabena #26567

airbuske
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Re: Brussels Airport (BRU) infrastructure: future

Post by airbuske » 05 Aug 2019, 10:34

Ansett wrote:
04 Aug 2019, 20:03
Any personal reaction from Arnaud Feist ? Or is he basking in the sun and still basking in his glory ?
I saw him on saturday with another guy from BAC.
When someone was complaining about the sorter problems he didn't say any word.

Brussels airport was more interested in communicating the lowest possible number left bags than solving the problem.
Best regards,

Airbuske

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