convair wrote: ↑
25 Jan 2019, 15:08
I totally agree with the posts above and André's article re SN and EW.
I just want to add that the Star Alliance partners won't be too happy about the changes either imho: will the UA Chicago flight codeshare with SN or EW or both? SN for the pax from Dakar and EW for the pax from Milan?
Why not after all? But it will add to pax confusion.
And on the SN Toronto flight, codeshare with EW for the Hanover pax or will the EW feed flight codeshare with SN?
Will SN be allowed to sell the whole route ticket?
The old say: why make it simple when it can be complicated?
As I said many months ago, I have no objection against EW taking over the former TC routes and even a few SN holidays destination but to have the whole european network go to EW is sheer stupidity imho.
Last year we made a trip DUS-FRA-SFO and BOS-MUC-DUS. We booked through the Lufthansa-site, and I honestly can't remember if the DUS-FRA and MUC-DUS flights were "Lufthansa operated by Eurowings" or "Eurowings operated by Lufthansa" or "Lufthansa operated by Lufthansa Cityline" or whatever. The experience was good, and the experience on the long haul was the most important one as we spent most time on that flight. (And the experience in the airports was important too).
When I check my booking info again, I can see that I had a Lufthansa Booking Code and a Germanwings/Eurowings Booking code, and our original schedule was DUS-CDG-SFO, with the DUS-CDG operated by Eurowings (and an EW-flight number), and CDG-SFO with an LH-flightnumber operated by United Airlines. This was changed to the route over FRA because of a change in flight time which would make the connection at CDG too tight.
So we changed from EW-UA to LH-LH, without hassle, and that's the most important: being because of an alliance, or because of ownership or brand name doesn't matter.
Average Joe doesn't care who operates his flight, as long as comfort and timing are okay, and a journey with (multiple) stopovers can be booked in one time.
Average Joe probably doesn't even know who is in an alliance with who and what the letters in a flight number mean.
When the plane arrives at the gate, it doesn't matter to Average Joe whether it's a eurowings c/s, or it has the Smurfs painted on it.
And in the case of a strike or delay or other troubles leading to cancellations and rebookings, this is always a bad experience, no matter what company. And in most of the above examples and circumstances, I even think a "diverse" alliance or group (like Lufthansa) has more options than one single big airline like TK or ET.