And the problem is being solved, but new A330's don't fall out of the sky (no pun intended).nordikcam wrote: ↑31 Mar 2018, 16:36 Thank you for these remarks. I generally appreciate your comments like those of Romax or others. That said, and if I may, "bad luck" is a "typical" answer ( réponse type ) to a customer "lambda". I do not think that a general management can be satisfied in AG to say "Oohh...bad luck" ... there is a real problem and the passenger who perceives it is a passenger often "lost".
SN's M&E department is doing what it can to keep these old aircraft as reliable as possible and they're doing a very good job (and from what I know Airbus is quite impressed by the way these oldest A333's are kept operational the way they are). But yes the amount of AOG's is too high compared to what should be acceptable, especially as SN cannot absorb this easily with its small fleet.
But the bad luck comment remains valid to a certain extent, it's not because you were very unlucky to have 2 out of 3 flights cancelled, that this is the standard. You could have faced the same issue with another airline.