Ryanair in 2018

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Passenger
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Re: Ryanair in 2018

Post by Passenger » 01 Oct 2018, 21:14

737MAX wrote:
01 Oct 2018, 19:38
Sean1982 has 11 years of experience at that particular airline and some more at others. «Passenger» only has experience in reading stuff on the internet. I personally know who I find interesting to read. The choice is not difficult. Reality or fiction, it’s all about preferences...
That's indeed what Sean writes about me: "he knows only internet". Actually, I do not need internet. But I use internet a lot indeed, because I prefer to add a clear proof to my posts as much as possible.

Let me add something personal. Long time ago, in the previous century, I have worked at the commercial department of an airline. And before that, I did the practice for my IATA course at an African airport. So I do have more sources then just internet. I'm not going into detail about my actual activities because xxxxxxxxxxx - and maybe I will meet him during a lecture I give (unpaid, that is)... For my own safety, I cannot disclose more details.

Bottom line: I have choosen "Passenger" as nickname because I'm one of the older generation = the ones who grew up with "Klant is koning". The customer is allways right. Passengers pay our salaries, so let's respect them the upmost (my only exceptions: disruptive and/or drunken passengers).

It's a pity that so many people here show so little respect towards passengers when it goes about strikes.

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Re: Ryanair in 2018

Post by Passenger » 02 Oct 2018, 08:33

When it's not possible to book a decent reschedule online for a flight that has been cancelled, passsengers should contact the Ryanair customer service (...) by mail and demand a reschedule within x days.

When Ryanair refuses or doesn't answer, passengers should contact the National Enforcement Body that the EU has installed in all countries for complaints about EU Rule 261/2004:
https://ec.europa.eu/transport/themes/passengers/neb_en
pdf list with all contact details:
https://ec.europa.eu/transport/sites/tr ... bodies.pdf

In brief: just send a mail with your complaint and all relevant booking details like mails to/from Ryanair to:
passenger.rights @ mobilit.fgov.be

Intervention by the NEB is free of charge.

Link for complains in the Netherlands:
https://www.ilent.nl/onderwerpen/passag ... luchtvaart

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luchtzak
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Re: Ryanair in 2018

Post by luchtzak » 02 Oct 2018, 10:07

Despite social actions, Ryanair welcomed 13.1m passengers (+11%) in September 2018

https://www.aviation24.be/airlines/ryan ... mber-2018/

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sn26567
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Re: Ryanair in 2018

Post by sn26567 » 02 Oct 2018, 11:37

luchtzak wrote:
02 Oct 2018, 10:07
Despite social actions, Ryanair welcomed 13.1m passengers (+11%) in September 2018
To compare what is comparable: without the additional passengers of Laudamotion, Ryanair increases by 6%.
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Re: Ryanair in 2018

Post by Boeing767copilot » 02 Oct 2018, 12:23

This afternoon FR management will meet the Belgian BRU staff. Topic unknown.

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Re: Ryanair in 2018

Post by sn26567 » 02 Oct 2018, 19:12

Ryanair agreed to sign labour contracts for its Spanish workers, following Spanish law, by start 2019.

Still in Spain, Ryanair to start new service from Valencia to Nantes, as part of its 36 new routes to Spain in summer 2019.
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Re: Ryanair in 2018

Post by nordikcam » 04 Oct 2018, 12:11

Company so friendly...Small line added in the general conditions: prohibition of complaint in Belgium. Only in Ireland ... who will read this little sentence ? Disgusting !

https://www.lesoir.be/182182/article/20 ... nonce-test

flightlover
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Re: Ryanair in 2018

Post by flightlover » 04 Oct 2018, 12:28

nordikcam wrote:
04 Oct 2018, 12:11
Company so friendly...Small line added in the general conditions: prohibition of complaint in Belgium. Only in Ireland ... who will read this little sentence ? Disgusting !

https://www.lesoir.be/182182/article/20 ... nonce-test
I expect test aankoop or any other consumer protection groups are already talking to their lawyers.

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Re: Ryanair in 2018

Post by Passenger » 04 Oct 2018, 13:13

For all complaints regarding cancelled flights and delayed flights, Ryanair's news clause is an obvious infract against Article 15 from EU-Rule 261/2004:
Article 15: Exclusion of waiver

1. Obligations vis-à-vis passengers pursuant to this Regulation may not be limited or waived, notably by a derogation or restrictive clause in the contract of carriage.

2. If, nevertheless, such a derogation or restrictive clause is applied in respect of a passenger, or if the passenger is not correctly informed of his rights and for that reason has accepted compensation which is inferior to that provided for in this Regulation, the passenger shall still be entitled to take the necessary proceedings before the competent courts or bodies in order to obtain additional compensation.
For claims not related to EU-Rule 261/2004 (example: conflicts about luggage), the Belgian legislation WMPC applies (= "wet van 6 april 2010 betreffende marktpraktijken en consumentenbescherming"). And that legislation also forbits what Ryanair is doing with this new clause:
...
(het is verboden...)
...
23° de onderneming toe te staan haar vordering op de consument, op grond van een contractueel bedongen keuze van woonplaats, voor een andere rechter in te leiden dan die welke is aangewezen in artikel 624, 1°, 2°en 4°, van het Gerechtelijk Wetboek, onverminderd de toepassing van Verordening (EG) nr. 44/2001 van de Raad van 22 december 2000 betreffende de rechterlijke bevoegdheid, de erkenning en de tenuitvoerlegging van beslissingen in burgerlijke en handelszaken;
Conclusion: with this new illegal clause, Ryanair will convince 99% of passengers with a valid claim to drop it. Just like they do with their refusal to reschedule passengers for cancelled flights: perhaps 1% from those passengers will ask legal advise. All others think they can't go to court for 19,99 € (whilst actually, they could ask a court for reimbursement of the cancelled FR-flight ànd the cost from the ticket with a new carrier ànd other costs like additional hotel accommodation).

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Re: Ryanair in 2018

Post by Boeing767copilot » 04 Oct 2018, 13:56

Ryanair, Europe’s today (4 Oct) welcomed the Commercial Court of Barcelona’s recent ruling confirming that no EU261 compensation is due to customers whose flights are cancelled because of internal strike action, as such strikes are beyond the airline’s control.

Ryanair fully complies with all EU261 legislation and has re-accommodated or refunded all customers affected by the small number of strike cancellations, and provided full assistance to customers where needed, including accommodation, meals and rerouting.

However, as these cancellations are beyond Ryanair’s control, no EU261 compensation payments are due, as confirmed by this Barcelona court ruling, the ninth such recent Spanish court ruling, following similar decisions in the Courts of Badajoz, Ourense and Pontevedra.

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Re: Ryanair in 2018

Post by sn26567 » 04 Oct 2018, 14:17

Boeing767copilot wrote:
04 Oct 2018, 13:56
Ryanair, Europe’s today (4 Oct) welcomed the Commercial Court of Barcelona’s recent ruling confirming that no EU261 compensation is due to customers whose flights are cancelled because of internal strike action, as such strikes are beyond the airline’s control.

Ryanair fully complies with all EU261 legislation and has re-accommodated or refunded all customers affected by the small number of strike cancellations, and provided full assistance to customers where needed, including accommodation, meals and rerouting.

However, as these cancellations are beyond Ryanair’s control, no EU261 compensation payments are due, as confirmed by this Barcelona court ruling, the ninth such recent Spanish court ruling, following similar decisions in the Courts of Badajoz, Ourense and Pontevedra.
Barcelona court rules that Ryanair does not have to pay EU261 compensation for internal strikes. This goes against a ruling by a German court.

https://wp.me/p5lySl-cFc
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Re: Ryanair in 2018

Post by KriVa » 04 Oct 2018, 15:02

Hang on a second, isn’t Ryanair usually the one to claim that no matter what, only Irish courts are competent in these matters, or do I remember that incorrectly?
If not, then what has changed?
It seems like they like to change with the wind, whenever it suits them.
Nothing new there, of course.
Thomas

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sn26567
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Re: Ryanair in 2018

Post by sn26567 » 04 Oct 2018, 15:05

nordikcam wrote:
04 Oct 2018, 12:11
Company so friendly...Small line added in the general conditions: prohibition of complaint in Belgium. Only in Ireland ... who will read this little sentence ? Disgusting !

https://www.lesoir.be/182182/article/20 ... nonce-test
More details: https://www.aviation24.be/airlines/ryan ... n-ireland/
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Passenger
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Re: Ryanair in 2018

Post by Passenger » 04 Oct 2018, 15:10

sn26567 wrote:
04 Oct 2018, 14:17
Boeing767copilot wrote:
04 Oct 2018, 13:56
Ryanair, Europe’s today (4 Oct) welcomed the Commercial Court of Barcelona’s recent ruling confirming that no EU261 compensation is due to customers whose flights are cancelled because of internal strike action, as such strikes are beyond the airline’s control.

Ryanair fully complies with all EU261 legislation and has re-accommodated or refunded all customers affected by the small number of strike cancellations, and provided full assistance to customers where needed, including accommodation, meals and rerouting.

However, as these cancellations are beyond Ryanair’s control, no EU261 compensation payments are due, as confirmed by this Barcelona court ruling, the ninth such recent Spanish court ruling, following similar decisions in the Courts of Badajoz, Ourense and Pontevedra.
Barcelona court rules that Ryanair does not have to pay EU261 compensation for internal strikes. This goes against a ruling by a German court.

https://wp.me/p5lySl-cFc
Comment: in a similar case involving TUI fly, a German court had rules that TUI had to pay EU261 compensation, because an internal strike was within its control.

European courts should sing the same song! Lawyers have beautiful days ahead.
Indeed. Not all local courts follow EU-Court decisions. Specially the basic courts in the Netherlands, where bird strikes are often not seen as "extraordinary circumstance": aircraft manufacturers have issued standard guidelines what to do then, so it's part of normal flight operations, one particular Dutch court (kantonrechtbank) uses to rule.

Degas - Dutch Expert Group on Aviation Safety - has already warned for unwanted pressure on crew, staff, maintenance, ... to avoid 261/2004 indemnity.

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Re: Ryanair in 2018

Post by sn26567 » 04 Oct 2018, 22:26

Ryanair pilots in Poland were given a deadline of 07 October 2018 to sign up to new contracts with Ryanair Sun (its charter division in Poland) or risk losing their jobs.
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Re: Ryanair in 2018

Post by luchtzak » 05 Oct 2018, 10:44

Image

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Re: Ryanair in 2018

Post by luchtzak » 09 Oct 2018, 11:14

Ryanair to launch six new routes from Belgian airports (from Summer 2019) – Michael O’Leary reaches out to Belgian unions

https://www.aviation24.be/airlines/ryan ... an-unions/

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Re: Ryanair in 2018

Post by luchtzak » 09 Oct 2018, 12:08

“We want to reach an agreement with the Belgian unions as soon as possible“
Next to the announcement of new routes, Michael O’Leary urged the Belgian unions to get moving in order to get an agreement done. “We want to grow in Belgium, we invite the unions to sit together and discuss on a collective labour agreement,” the CEO said. Only a few weeks ago, O’Leary wanted to change to the Belgian law on 1 March 2020 only, giving the time to make a smooth transition between Irish legislation and Belgian legislation. But today O’Leary said that he wants the local Belgian law to apply “from 1 January 2019, even earlier if possible.”

From 1 March 2020 ( https://www.aviation24.be/airlines/ryan ... on-friday/ )

to 1 January 2019 ( https://www.aviation24.be/airlines/ryan ... an-unions/ )

In a few weeks time ...

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Re: Ryanair in 2018

Post by luchtzak » 09 Oct 2018, 19:58

Belgian unions told Belgian VRT they have not heard back from Ryanair, despite sending a pre-text on a collective labour agreement three weeks ago.

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Re: Ryanair in 2018

Post by luchtzak » 09 Oct 2018, 19:58

8512537F-DDFC-463E-B40B-72B033BFD28F.jpeg

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