Ryanair cancels 2,100 flights in Sep-Oct 2017, and 18,000 more in Nov 2017-Mar 2018

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Aerofool
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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by Aerofool »

Not interely correct. No Belgian airport is in the list of 34 routes that are suspended for the winter season, but there are flights from Brussels and Charleroi that are cancelled.
I don' have a list, but colleagues who booked a flight received a message that their flight is cancelled (Charleroi-Edinburgh and Brussels-Berlin, I believe).

Bapt'
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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by Bapt' »

All saturday CPH<>CRL flights cancelled.

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sn26567
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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by sn26567 »

cathay belgium wrote: 27 Sep 2017, 16:58
sn26567 wrote: 27 Sep 2017, 16:25 In all honesty, none of the new cancellations affects Belgian airports.
Ahum... that's why my flight SXF-BRU FR166 on saturday in december is cancelled !!!!
email received today !
And what will you do? Rebook or refund?
André
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cathay belgium
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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by cathay belgium »

sn26567 wrote: 27 Sep 2017, 18:27
cathay belgium wrote: 27 Sep 2017, 16:58
sn26567 wrote: 27 Sep 2017, 16:25 In all honesty, none of the new cancellations affects Belgian airports.
Ahum... that's why my flight SXF-BRU FR166 on saturday in december is cancelled !!!!
email received today !
And what will you do? Rebook or refund?

Refund and rebooked on Eurowings from TXL ( long time ago for me ) ...

CXB
New types flown 2022.. A339

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sn26567
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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by sn26567 »

cathay belgium wrote: 27 Sep 2017, 16:58
sn26567 wrote: 27 Sep 2017, 16:25 In all honesty, none of the new cancellations affects Belgian airports.
Ahum... that's why my flight SXF-BRU FR166 on saturday in december is cancelled !!!!
email received today !
My mistake: I8 have been misled by this Ryanair communication
The following 34 routes are suspended for the winter season from November to March 2018

1. Bucharest – Palermo 18. Sofia – Castellon
2. Chania – Athens 19. Sofia – Memmingen
3. Chania – Pafos 20. Sofia – Pisa
4. Chania – Thessaloniki 21. Sofia – Stockholm (NYO)
5. Cologne – Berlin (SXF) 22. Sofia – Venice (TSF)
6. Edinburgh – Szczecin 23. Thessaloniki – Bratislava
7. Glasgow – Las Palmas 24. Thessaloniki – Paris BVA
8. Hamburg – Edinburgh 25. Thessaloniki – Warsaw (WMI)
9. Hamburg – Katowice 26. Trapani – Baden Baden
10. Hamburg – Oslo (TRF) 27. Trapani – Frankfurt (HHN)
11. Hamburg – Thessaloniki 28. Trapani – Genoa
12. Hamburg – Venice (TSF) 29. Trapani – Krakow
13. London (LGW) – Belfast 30. Trapani – Parma
14. London (STN) – Edinburgh 31. Trapani – Rome FIU
15. London (STN) – Glasgow 32. Trapani – Trieste
16. Newcastle – Faro 33. Wroclaw – Warsaw
17. Newcastle – Gdansk 34. Gdansk – Warsaw
No Belgian route is suspended, but from your experience, some Belgian flights are randomly cancelled!
André
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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by Passenger »

CAA (U.K.) expedites enforcement action against Ryanair for persistently misleading passengers

The CAA has today launched enforcement action against Ryanair for persistently misleading passengers with inaccurate information regarding their rights in respect of its recent cancellations. Earlier this month, following Ryanair's decision to cancel many thousands of flights, the UK CAA wrote to the Irish airline to clarify their legal obligations, and we sought assurances around how and when they would reroute passengers onto alternative flights. The CAA told the airline to make a corrective public statement, to ensure customers were not misled and had accurate comprehensive information relating to their rights and entitlements.

Today, in announcing thousands more cancellations to its scheduled programme, the airline has again failed to provide customers with the necessary and accurate information relating to their passenger rights, particularly around rerouting and care and assistance entitlements, which includes expenses. We have now told Ryanair that we are expediting enforcement action against them.

Continues here:
https://www.aviation24.be/airlines/ryana ... s-against/


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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by Passenger »

Wow. Yesterday, the British CAA has given Ryanair several deadlines - one of them is for today, 5 p.m.: Ryanair must issue a press release, stating that they will reimburse all additional costs. Another deadline is that they must confirm the indemnity (150-250-400) to all affected passengers, by mail, by next week.

http://www.caa.co.uk/uploadedFiles/CAA/ ... 280917.pdf

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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by luchtzak »

Passenger wrote: 29 Sep 2017, 12:32 Wow. Yesterday, the British CAA has given Ryanair several deadlines - one of them is for today, 5 p.m.: Ryanair must issue a press release, stating that they will reimburse all additional costs. Another deadline is that they must confirm the indemnity (150-250-400) to all affected passengers, by mail, by next week.

http://www.caa.co.uk/uploadedFiles/CAA/ ... 280917.pdf
Thanks for the tip! https://www.aviation24.be/organisations/ ... assengers/

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sn26567
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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by sn26567 »

Passenger wrote: 29 Sep 2017, 12:32 Wow. Yesterday, the British CAA has given Ryanair several deadlines - one of them is for today, 5 p.m.: Ryanair must issue a press release, stating that they will reimburse all additional costs. Another deadline is that they must confirm the indemnity (150-250-400) to all affected passengers, by mail, by next week.

http://www.caa.co.uk/uploadedFiles/CAA/ ... 280917.pdf
I guess that the CAA injunction applies only to British travellers, or rather to flights originating or with destination the UK. I am curious to see whether Ryanair will extend it to all its customers.
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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by Passenger »

sn26567 wrote: 29 Sep 2017, 13:44 I guess that the CAA injunction applies only to British travellers, or rather to flights originating or with destination the UK. I am curious to see whether Ryanair will extend it to all its customers.
EU 261/2004 states that passengers may ask intervention from any of the EU National Enforcement Bodies, so the UK is allowed to demand compliance for all affected passengers.

Ryanair's nett profit is that big, that they don't care if the UK CAA gives them a huge fine. However, the accusation "to mislead passengers" is a matter that, in Belgium, would result in prosecution before the criminal court (correctionele rechtbank - tribunal correctionel). The risk of being prosecuted before such court should be enough to convince Ryanair's executive managers to comply with the demands from the UK CAA.

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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by sn26567 »

Not only the British CAA, now also Spain to open another investigation into Ryanair over the new round of cancellations.
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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by luchtzak »

sn26567 wrote: 29 Sep 2017, 15:21 Not only the British CAA, now also Spain to open another investigation into Ryanair over the new round of cancellations.
Kris Peeters has a different approach on things than the British CAA :mrgreen:

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sn26567
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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by sn26567 »

luchtzak wrote: 29 Sep 2017, 18:15
sn26567 wrote: 29 Sep 2017, 15:21 Not only the British CAA, now also Spain to open another investigation into Ryanair over the new round of cancellations.
Kris Peeters has a different approach on things than the British CAA :mrgreen:
The Belgian CAA reports to Minister Bellot, not to Minister Peeters. What is the latter's approach anyway?
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Re: Ryanair cancels 2,100 flights in Sep-Oct 2017, and 18,000 more in Nov 2017-Mar 2018

Post by Passenger »

Kris Peeters is Consumentenbescherming / Protection des Consommateurs = a federal task. Hence his involvement with this Ryanair saga.

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sn26567
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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by sn26567 »

Passenger wrote: 29 Sep 2017, 12:32 Wow. Yesterday, the British CAA has given Ryanair several deadlines - one of them is for today, 5 p.m.: Ryanair must issue a press release, stating that they will reimburse all additional costs. Another deadline is that they must confirm the indemnity (150-250-400) to all affected passengers, by mail, by next week.

http://www.caa.co.uk/uploadedFiles/CAA/ ... 280917.pdf
Ryanair has responded to the CAA ultimatum (and to the Irish CAR by the same token).

https://www.aviation24.be/airlines/ryana ... ellations/

Interesting to note that Ryanair agrees to rebook on other airlines as the ultimate possibility, and to reimburse reasonable out-of-pocket expenses. They could impossibly do otherwise, pushed in the back by the CAA.

But they couldn't resist asking the same severe treatment for British Airways which cancelled hundreds of flights during their computer meltdown without incurring any sanctions from the CAA. For which I fully agree with Ryanair.
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sean1982
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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by sean1982 »

sn26567 wrote: 29 Sep 2017, 21:14
But they couldn't resist asking the same severe treatment for British Airways which cancelled hundreds of flights during their computer meltdown without incurring any sanctions from the CAA. For which I fully agree with Ryanair.
Why is that? Ryanair has known for the last 2 years at least that They had to adjust pilot holidays, whereas BA’s IT meltdown was a “black swan” event and they did everything they could to help as much as possible.

telspace2005
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Re: Ryanair cancels 2,100 flights in Sep-Oct 2017, and 18,000 more in Nov 2017-Mar 2018

Post by telspace2005 »

Booked CGN/SXF with FR on 26/09 for end of December 2017.
Flights were canceled on 27/09.
Get the refund on 28/09...+ 2 vouchers of 40,00 Euros each.

In 2015, booked BRU/TXL with SN. Flights were canceled by SN.
Took 7 months to be refund and countless emails and phone calls.
And no vouchers.
All is said.

...and there is worst :
https://www.romandie.com/news/Vols-Air- ... 848197.rom

nordikcam
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Re: Ryanair cancels 2,100 flights in Sep-Oct 2017, and 18,000 more in Nov 2017-Mar 2018

Post by nordikcam »

telspace2005 wrote: 30 Sep 2017, 16:08 Booked CGN/SXF with FR on 26/09 for end of December 2017.
Flights were canceled on 27/09.
Get the refund on 28/09...+ 2 vouchers of 40,00 Euros each.

In 2015, booked BRU/TXL with SN. Flights were canceled by SN.
Took 7 months to be refund and countless emails and phone calls.
And no vouchers.
All is said.
except that the cancellations SN are rather exceptional whereas every day two or even 3 flights FR are canceled from BRU...as from AB they must be insolvent...!

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Re: Ryanair cancels 40-50 flights a day from mid-September to end-October 2017

Post by Passenger »

sn26567 wrote: 29 Sep 2017, 21:14 But they couldn't resist asking the same severe treatment for British Airways which cancelled hundreds of flights during their computer meltdown without incurring any sanctions from the CAA. For which I fully agree with Ryanair.
sean1982 wrote: 29 Sep 2017, 22:23 Why is that? Ryanair has known for the last 2 years at least that They had to adjust pilot holidays, whereas BA’s IT meltdown was a “black swan” event and they did everything they could to help as much as possible.
I agree with Sean here. The BA IT crash, though caused by failure of own equipment, was extraordinary circumstance as explained by the EC's Interpretative Guidelines on Regulation, dated 15th June 2016: "in accordance with Article 5(3) of the Regulation, an air carrier is exempted from paying compensation in the event of cancellation or delay at arrival if it can prove that the cancellation or delay is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken..."
There was nothing that one can do to avoid a computer crash, specially not when you have already an IT maintenance team monitoring it. Ryanair's crew shortage in Sept-Dec 2017 however was known already by Ryanair already back in 2016, when it decided to adapt the new calendar year. So not all "reasonable measures" were taken by Ryanair: they could have planned less flights, they could have delayed the opening of new routes, they could have hired in extra pilots.

Contrary to what Ryanair states in its latest press release, I still doubt that they will voluntarily pay the indemnities (150-250-400). They have mentionned already quite often that the pilots roster issue was "on order of the Irish CAA", and they have also mentionned that the other causes were "ATC strikes in France" and "extreme weather conditions in Southern Europe". Three times "extraordinary circumstances"...

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