Another serious onboard incident in the U.S., this time on American American AA-591 - a buggy incident

[Passenger]

Flight involved: 21st April 2017, AA-591 San Francisco-Dallas (A321 reg. N165US)
https://www.flightradar24.com/data/flig ... 91#d24ccc6

Original YouTube:


Text added to another YouTube:

American Airlines flight attendant 'hits mum with her baby buggy as she holds her twins' leaving her sobbing in distress. In heated scenes after the alleged incident, a flight attendant charges at a passenger who was defending the mum saying: “Hit me, c’mon, bring it on!”

An American Airlines flight attendant has been filmed challenging a passenger to a fight in heated scenes after the staffer allegedly whacked a mum with a stroller and kicked her off the plane. The woman had just boarded a flight yesterday afternoon from San Francisco to Dallas when the shocking incident occurred. Passengers allege the attendant "violently" took a stroller from a lady with twins - hitting her and just missing one of the babies.

In the American Airlines incident yesterday, a video posted to Facebook by Surian Adyanthaya caught the tumultuous aftermath. “OMG! AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby,” Adyanthaya captioned the video. The passenger later added another photo: "They just in-voluntarily escorted the mother and her kids off the flight and let the flight attendant back on, who tried to fight other passengers.

"The mom asked for an apology and the AA official declined.

"I have videos of this too but we are taking off."

The footage doesn’t catch the moment when the flight attendant allegedly struck the woman. But the atmosphere in the cabin turns turbulent as a man steps in to defend her. “Hey bud, you do that to me and I’ll knock you flat,” the man says to the attendant as the distraught woman can be seen to the side clutching her baby, tears streaming down her face. The attendant fires back: “You stay out of this.”



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See also this tabloid report:
http://www.dailymail.co.uk/news/article ... FIGHT.html

[sn26567]

It seems that AA learned the lessons from the US incident: the CEO flatly apologised within hours after the incident and did not try defending his staff.

[emaya]

My God, we hear about this kind of incidents even more often, right? I am a little concerned about it. What do you think about this?

[Ricard]

This is really sad

This is what air travel has become for the common people...

A constant battle between crew whether or not suffering from fatigue, not knowing what to stow where anymore and passengers also stressed out for numerous of reasons ...

Although, I don't understand, why she was thinking, the buggy would be accepted on board, not any belgian carrier accepts those in cabin.

Bottom line, making air travel accessible for everyone, forces airlines to fly their planes in max configuration, with all the known consequences for pax and crew...

In this case, literally no (bin) space for any commercial gesture...

[sn26567]

Welcome to Luchtzak, Emaya.

It seems that AA learned the lessons from the US incident: the CEO flatly apologised within hours after the incident and did not try defending his staff.

[Didymus]

Although, I don't understand, why she was thinking, the buggy would be accepted on board, not any belgian carrier accepts those in cabin.

That's not quite accurate. I don't know which type of stroller/pram she had, but I personally own a stroller that folds up to cabin luggage size. Airline staff sometimes gets confused when they see this, but once folded, it's actually smaller than the average trolley most passengers take on board.

[jan_olieslagers]

I am not experienced in air travel but I should think every person and everything passing check-in is allowed on board? If the pram were not allowed on board, wasn't it for the check-in staff to act?

[luchtzak]

Although, I don't understand, why she was thinking, the buggy would be accepted on board, not any belgian carrier accepts those in cabin.

That's not quite accurate. I don't know which type of stroller/pram she had, but I personally own a stroller that folds up to cabin luggage size. Airline staff sometimes gets confused when they see this, but once folded, it's actually smaller than the average trolley most passengers take on board.

Strollers of all sizes are not allowed on all carriers.

[KriVa]

If and when we were able to stow them without hindering any part of the operations, I've personally had quite a few strollers in the cabin, back in my days as cabin crew.
I'm not saying it's common, nor that it would happen frequently, but it's not unheard of.

[RoMax]

Even if the crew is acting according to company rules in their position of allowing or denying something and even though some pax can be difficult to handle (not saying that's the case here, although we don't see the initial situation and other pax as witnesses are in all honesty not 100% trustworthy as independent after such an event, I don't see that woman as an aggressive cunt in the first place either ), it is totally 200% unacceptable for crew to lose their temper like that, become aggressive, shout aggressively or whatever. Because at that point even if you were right in the first place, you lose all your credit as a caring and safety focused crew.

[sean1982]

it is totally 200% unacceptable for crew to lose their temper like that, become aggressive, shout aggressively or whatever. Because at that point even if you were right in the first place, you lose all your credit as a caring and safety focused crew.

Completely agree, however, there is a lot of: maybe that happened, supposedly that happened and the rest of the story before the video started is tabloid journalism .... I would like to know the full story before casting judgement.

[crew1990]

I am not experienced in air travel but I should think every person and everything passing check-in is allowed on board? If the pram were not allowed on board, wasn't it for the check-in staff to act?

Well for the case of the buggy, stroller and wheelchairs, it's of course allowed after check into facilitate the walk to the gate, than it have to go in the belly.

Although, I don't understand, why she was thinking, the buggy would be accepted on board, not any belgian carrier accepts those in cabin.

That's not quite accurate. I don't know which type of stroller/pram she had, but I personally own a stroller that folds up to cabin luggage size. Airline staff sometimes gets confused when they see this, but once folded, it's actually smaller than the average trolley most passengers take on board.

Those folding stroller are not accepting neither in the cabin. At least not at Brussels Airlines, but the passenger have it back directly at the gate.

[jan_olieslagers]

jan_olieslagers wrote: I should think every person and everything passing check-in is allowed on board? If the pram were not allowed on board, wasn't it for the check-in staff to act?

Well for the case of the buggy, stroller and wheelchairs, it's of course allowed after check in , to facilitate the walk to the gate, then it has to go in the belly.

Ok, thanks for enlightenment. But who then was to blame for letting the thing get into the cabin at all?

[crew1990]

Actually the passenger can go with the buggy/stroller untill the end of the jetty/stairs linked to the entrance of the aircraft, then the cabin crew have to tell them to leave it there, then someone fromm the ground take it and put it in the hold of the aircraft. At arrival, they get it back at the same place. This is the same for the people coming with their own wheelchair or the passenger arriving with a big hand baggage on an aircraft already full of baggage. We put a "delivery at aircraft" tag and it goes to the hold, we of course advise the pax to take all important stuff like identity document, wallet and medicine.

So, to answer to your question, there is nobody to blame there. However, nowadays, many passenger feels like they knows better the rules then the one actually working in the aviation and tend to get angry when they are confronted to a "no" I don't say this is the case in this particular situation, don't get me wrong, we don't see what initiated this situation.

However we are facing more and more to those kind of incident because people doesn't want to follow the rules. This is not only applicable to the aviation industry. This is just the society which is becoming like this.

[sn26567]

A different view:

[crew1990]

From what I heard, the flight attendant in question has been fired. And if the story just above is true, this flight attendant will have to find another job because a passenger didn't want to follow the rules and made a scandale of nothing. And of course, as it has been recorded, it will be almost impossible for him to find another job in the aviation. I hope that it wasn't his dream job.

[Passenger]

If you would do some basic research on the net about this new development, you will quite easily conclude that "passenger Eric's story" looks very very much to fake news.

[crew1990]

If you would do some basic research on the net about this new development, you will quite easily conclude that "passenger Eric's story" looks very very much to fake news.

This is why I putted a "If", i wasn't onboard

[Passenger]

If you would do some basic research on the net about this new development, you will quite easily conclude that "passenger Eric's story" looks very very much to fake news.

This is why I putted a "If", i wasn't onboard

Then please don't blame the passenger, like you just did:

And if the story just above is true, this flight attendant will have to find another job because a passenger didn't want to follow the rules and made a scandale of nothing.

[crew1990]

If you would do some basic research on the net about this new development, you will quite easily conclude that "passenger Eric's story" looks very very much to fake news.

This is why I putted a "If", i wasn't onboard

Then please don't blame the passenger, like you just did:

And if the story just above is true, this flight attendant will have to find another job because a passenger didn't want to follow the rules and made a scandale of nothing.

What is not clear?