69-year old passenger doctor David Dao dragged off overbooked United Express flight UA3411

[sn-remember]

TMZ: United Airlines Doctor David Dao Convicted of Exchanging Drugs for Sex (UPDATE)

This is out of the discussion scope ..
Disappointed ...

[Bralo20]

TMZ: United Airlines Doctor David Dao Convicted of Exchanging Drugs for Sex (UPDATE)

The result of paid opposite research by United, since they suffered a tremendous blow to their reputation they tried the next best thing to loose traction on this news cycle, they ordered opposite research to find dirt on the passenger. You can rest assured that media (like TMZ) that are making the history of the doctor headlines are paid dearly for their work, either through favourable travel incentives or by paid advertising on the sites,...

But it didn't really catch, the info was out since this morning and few media have picked up the doctor's history and this was the right way IMHO. While the good doctor may have done wrong things in the past, he paid the price for it (surrendered his license for 5 years in the state where he lives) and got his license back when the time had passed. He thus paid the price for his mistakes and those cannot weigh in this issue. The fact that he pushed pills has nothing to do with United's incident.

What does seems to help United though was the "decent" apology they published a few ago. Since the publishing the stock price went up again, pre-trading it was down 6%, it opened with -4% then levelled off between -3 and -2,5% and now it going up to -1%.

[luchtzak]

TMZ: United Airlines Doctor David Dao Convicted of Exchanging Drugs for Sex (UPDATE)

This is out of the discussion scope ..
Disappointed ...

The TMZ story isn't exactly my opinion too, but it's what I found on the www.

[quixoticguide]

TMZ: United Airlines Doctor David Dao Convicted of Exchanging Drugs for Sex (UPDATE)

So what?
An exotic or special private life doesn't mean he's less deserving of fair treatment and justice!

[luchtzak]

TMZ: United Airlines Doctor David Dao Convicted of Exchanging Drugs for Sex (UPDATE)

So what?
An exotic or special private life doesn't mean he's less deserving of fair treatment and justice!

Indeed, my point wasn't very clear at first. I just wanted to "share" what TMZ wrote.

[Bralo20]

The TMZ story isn't exactly my opinion too, but it's what I found on the www.

I know, took them long enough, it was floating around since this morning
For members on airliners.net that particular news however was very important.... But then again, what can be expected from that site these days. Virtually half of the site thinks the doctor is to blame and should be charged for the incident

[quixoticguide]

Another story about 'United passenger threatened with handcuffs to make room for 'higher-priority' traveler'
http://www.latimes.com/business/lazarus ... story.html

[Passenger]

Another story about 'United passenger threatened with handcuffs to make room for 'higher-priority' traveler'
http://www.latimes.com/business/lazarus ... story.html

Strange story, that one. It's in todays' newspaper, it's about an incident from last week ("he had to fly to Hawaii last week for a business conference") and the whole discussion with United is already settled, closed, finished?

Me thinks it was someone who was downgraded before boarding (due to a use of a smaller aircraft than planned), and now uses the terrible 3411-incident to increase the indemnity he received.

[quixoticguide]

Law firms release a statement for man dragged off united airlines plane
http://fox13now.com/2017/04/11/law-firm ... nes-plane/

[Bralo20]

Law firms release a statement for man dragged off united airlines plane
http://fox13now.com/2017/04/11/law-firm ... nes-plane/

Apparently his injuries were probably a bit more then a bloody nose since the man is still in the hospital.

Some more information about the legal teams: https://www.dnainfo.com/chicago/2017041 ... m-demetrio

Seems that they are pushing for a trial rather than a quick settlement, guess they foresee a huge payday.

Anyway, guess that United will be in a storm for quite some time since congress is getting involved also: http://chicago.suntimes.com/politics/un ... -lipinski/

[luchtzak]

TMZ: United Airlines Doctor David Dao Convicted of Exchanging Drugs for Sex (UPDATE)

So what?
An exotic or special private life doesn't mean he's less deserving of fair treatment and justice!

Indeed, my point wasn't very clear at first. I just wanted to "share" what TMZ wrote.

Seems UA can't even conduct a smear campaign properly. Looks like the poor chap's being trashed with someone else's past.

Two different folks. David Anh Duy Dao is the person in Kentucky Board of Medical Licensure letters. The UA victim is David Thanh Duc Dao.

allegedly #UnitedAirlines spin doctors backgrounded journalists with the wrong doctors practice history, they're on a roll.

Don't blame me, blame TMZ

[Passenger]

I've just added this info to the initial post here:

aircraft involved was a Republic Airways Embraer ERJ-170SE - reg. N632RW
http://www.airfleets.net/ficheapp/plane-e170-50.htm

[luchtzak]

United Airlines ‘Reaccommodated’ a Passenger. Is That the Euphemism of the Year? – TIME

[sean1982]

I totally sympathise with the customer here, however, surely united cannot be blamed for how police officials treated him? The airline only asked him to be removed after repeatedly asking him to leave. Surely somewhere in the terms and conditions it must state they have the right to do so. How the police removed him is not reallt the airline's fault? Therefore the police is more to blame here in my opinion.

[quixoticguide]

I've just added this info to the initial post here:

aircraft involved was a Republic Airways Embraer ERJ-170SE - reg. N632RW
http://www.airfleets.net/ficheapp/plane-e170-50.htm

https://www.flightradar24.com/data/airc ... rw#d02f5e9 - and the flight

[Stij]

I totally sympathise with the customer here, however, surely united cannot be blamed for how police officials treated him? The airline only asked him to be removed after repeatedly asking him to leave. Surely somewhere in the terms and conditions it must state they have the right to do so. How the police removed him is not reallt the airline's fault? Therefore the police is more to blame here in my opinion.

That's a bit the reasoning of their CEO: We followed our little rules and the beating was done by the cop, don't blame us, but the unruly pax and the cops. I think it will cost him his bonus...

Maybe the rules are to be blamed as well:

- Maybe they should raise the compensation more? On a business route, who will accept 800$ of flight credit (so you to fly the jokers that just dumped you again!) for an almost 24h delay? I wouldn't! I can;t find any news about hotel and food taken care of... in not offered, you actually spend money to be bumped of a plane!
- Maybe they shouldn't overbook that much? In the EU (I have the impression), they overbook way less, thank-you EU!

Cheers,

Stij

[luchtzak]

In the Sabena Training 20 years ago I learned that an American passenger will not give up his seat that easily. Despite 800 USD in cash.

[quixoticguide]

Air Koryo named world airline least likely to overbook flights, to great acclaim of world air traveler peoples.

[Passenger]

With just 70 passengers, the risk not to find 4 volunteers was quite high.

https://www.united.com/web/en-US/conten ... fault.aspx

The two offers United made (400 USD and 800 USD, both plus hotel DBB) were fall to small. The normal (?) indemnity for denied boarding was 1.350 USD plus hotel.

Repeat from a previous post: passenger Dao was not denied boarding: he was already onboard.

[sn-remember]

As far as I know
- It was not 800 USD in cash that was offered but 800 usd in voucher for the expenses. Not so attractive offer.
- Not sure the flight was overbooked.
- Doest it takes 2 weeks to decide that such issues should be soved "à l'amiable" thus with enough cash compensation to satisfy both parties ?
--
And now one has to ask oneself what's to be done in order to repair the damage and restore the passenger confidence ..
Some hints ?
- ceo steps down (probably too strong, not sure it's required at this stage although he bugged at some point)
- marketing campaign featuring how nicely UA people treat their pax ... Make the FA's proud again to do their job.
- Welcome campaign towards chinese pax specially (for instance free upgrades)
- Welcome campaign towards teens and the young in general (try to change the old fashioned sticky image they created)
- Welcome campaign towards multi-culturalism emphasizing the freedom to dress "otherwise" thus bypassing the formal western dressing code UA seems so fond of
- Humour is the key, respect each and every segment of the flying public
- Drop the "rule first" mantra, adopt the "Passenger happiness first" instead.
??
It takes some effort to restore a positive image, hope they can do it ...