One of our readers draws our attention to the following facts. He requested a compensation through a broker (refund.me) after his Swiss flight (Zurich - Singapore) was cancelled because of technical issues with the plane. He was not aware that the Swiss don't have to strictly follow EU261/2004, as per the answer he received from refund.me:
Easy for SWISS: when it does not please them, they refuse to pay "We are not in the EU". Passengers with SWISS, beware!Switzerland isn’t a member of the EU, but it has adopted most EU regulations on air transport, including Reg 261/2004, which entered into force on 1 September 2006 for Switzerland. However, the Swiss airlines, courts and also the Swiss Federal Office of Civil Aviation do not fully apply the Regulation. In particular, they do not apply the compensation rules for flights from Switzerland to third countries (non-EU) and vice versa. Further, Switzerland does not feel bound by the European Court of Justice’s case-law, at least as far it derives from after 1 September 2006. Insofar the Swiss airlines also don’t compensate for long delays, as this compensation was only developed by later case-law.
Unfortunately, this will require us to close your claim.
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