Brussels Airport (BRU) infrastructure: future

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sean1982
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Re: BRU infrastructure: future

Post by sean1982 » 19 Apr 2018, 07:38

Yes, I had the “pleasure” of queuing up myself for 1u15 yesterday at security, when nearly every other part of the airport was dead quite. Banana republic :roll:

airbuske
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Re: BRU infrastructure: future

Post by airbuske » 19 Apr 2018, 08:53

Ansett wrote:
19 Apr 2018, 05:26
Could be true. I am increasingly convinced the airport is run for its shareholders, not for its clients (airlines and passengers).
I totally agree. They have built the A380 bridge before making sure that all others basics are ok :!:

Bridges are broken , not enough staff at the connector or transfer platform, not enough police at the border control, airco not working , not enough busses or drivers for bus(de)boardings, IT problems,...

Welcome at Brushasa :roll:
Best regards,

Airbuske

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Vic Diesel
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Re: BRU infrastructure: future

Post by Vic Diesel » 19 Apr 2018, 11:08

Shengenzone wrote:
18 Apr 2018, 20:58
Asked the security agent. They say they are already working 2 hours over their normal shift. They say the airport didnt plan /order enough staff from the security company.
Happened in DUS not so long ago: the security company did not care for their workers. And as the task was outsourced by the airport, they had not much of a say in how much staff was assigned to the security checks by that company.
Best regards,
Viktor

(Budapest-born, Vienna-raised, working in Brussels)


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luchtzak
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Re: BRU infrastructure: future

Post by luchtzak » 19 Apr 2018, 12:55


Homo Aeroportus
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Re: BRU infrastructure: future

Post by Homo Aeroportus » 19 Apr 2018, 14:11

Vic Diesel wrote:
19 Apr 2018, 11:08
Shengenzone wrote:
18 Apr 2018, 20:58
Asked the security agent. They say they are already working 2 hours over their normal shift. They say the airport didnt plan /order enough staff from the security company.
Happened in DUS not so long ago: the security company did not care for their workers. And as the task was outsourced by the airport, they had not much of a say in how much staff was assigned to the security checks by that company.
This must be part of the SLA, Service Level Agreement, the "Bible" of such contractual service between the airport and the service provider (who won the contract over competition) :
"Thou shalt provide the necessary means to enable the service to be performed in such a way that the maximum waiting time at each/the average/xx screening line does not exceed xx minutes for longer than yy minutes until corrective actions take place and its effect be implemented within zz minutes of the initial deviation occured..."

Raise your voice to make the "small print" grow larger and the SLA be strictly applied/amended to become acceptable.
Next steps :
1) Me want more money to do that.
2) BRU is expensive.
3) .....


Maybe a way to express one's dissatisfaction would be similar to the common practice in the USA : banners alongside the road "Honk if you want Senator X to leave office".
May I suggest "Fart if you don't like waiting".
:mrgreen:



H.A.

convair
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Re: BRU infrastructure: future

Post by convair » 19 Apr 2018, 16:39

Ansett wrote:
19 Apr 2018, 05:26
Could be true. I am increasingly convinced the airport is run for its shareholders, not for its clients (airlines and passengers).
I fully agree with you, although I'm positively surprised by the construction of the spotters platforms.

But their handling of the pax is far from just acceptable!

Btw, I would like to see here a survey on the appropriateness of keeping duty free shops for departing pax. When you think of it, it's a non-sense to carry hundreds of kgs (specially bottles of alcohol) aboard aircraft when you can find almost anything anywhere nowadays. And many airports have duty free shops for arriving pax today! Not mentioning the time lost in meandering through bigger and bigger shops when you are in a hurry to get to your plane. You are usually more relax and have more time to spend after landing.

Jetter
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Re: BRU infrastructure: future

Post by Jetter » 19 Apr 2018, 22:52

convair wrote:
19 Apr 2018, 16:39
Btw, I would like to see here a survey on the appropriateness of keeping duty free shops for departing pax.
Duty free shops are fine, but you shouldn't be forced to walk through a shop when going from A to B.

So this is definitely uneccaptable:

Image

I like the way they've done it at AMS, shops everywhere but not hindering passangers.

Ansett
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Re: BRU infrastructure: future

Post by Ansett » 20 Apr 2018, 06:04

My way of protesting against being forced to walk through the so-called duty free shops at BRU or elsewhere (because it has become a general trend), is not to buy anything at the airport. As mentioned appropriatly by Convair, why would one still bother to carry sometimes heavy and/or bulky items to one's final destinations.
In most cases the savings remain minimal compared to the hassle you will be going through carrying these items, trying to get them in the luggage bins of the aircraft etc.. And indeed some airports allow you to buy upon arrival.

Surpisingly, AMS does not allow you to buy anything upon arrival. Not so long ago I wanted to buy a bottle of water when I was arriving in AMS (final destinations) and I was told that without a boarding pass for a flight leaving AMS, nothing could be sold to a pax !!! And nothing could be sold to a pax leaving on a plane from AMS if the pax refused to have its boarding pass screened.

At least in BRU, if you don't want your data stocked by a store (or who knows who else) showing that you bought a communist newspaper, you can still say you are an "arriving passenger".
Jetter wrote:
19 Apr 2018, 22:52


So this is definitely uneccaptable:

Image

I like the way they've done it at AMS, shops everywhere but not hindering passangers.
I like your picture "La Vie est Belle" at BRU (LOL).

But no offence meant, I strongly disagree with you when you say that "at AMS there are shops everywhere but not hindering passengers".

In the main departure hall where departing, arriving and connecting pax often have to cross each other, shops have been allowed to put up stalls outside their shops, hindering the flow of pax at an already overcrowded airport. I'm astonished you have not witnessed the slalom of pax in the main hall.

Actually, at BRU, I would gladly use again the once so much hated tunnel from check-in to Terminal A.

Stij
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Re: BRU infrastructure: future

Post by Stij » 20 Apr 2018, 08:52

Brussels Airport is a real estate company
They invest in buildings that create money
Buildings that create money are in demand
There's a demand for shops because the shops make money
The shops make money because the passengers buy a lot.

And apparently they maken more money when you force the passengers to walk by the promotions.

As much as I hate it, specially during the holidays when Joe Sixpack travels and stops right in front of you in the middle of the corridor because the JB Whiskey is on fake promotion, I shop quit a lot at airports, but for clothes as this is rare of combination of me having spare time and the shops that are open.

Cheers,

Stij

P.S. Massimo Dutti is really nice: order on line, have it delivered at the airport, try it on and buy what you like and fits.

Charlie Roy
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Re: BRU infrastructure: future

Post by Charlie Roy » 20 Apr 2018, 09:58

Again long security queues at BRU this morning.
Also long passport queues for departing non-Schengen passengers.

Linty
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Re: BRU infrastructure: future

Post by Linty » 20 Apr 2018, 10:17

I see a lot of enthusiast reactions about the fact Brussels Airport is ready to welcome the A380. But I'm asking myself why this had to take almost 10years to be ready? The timeframe the A380 is in the air.

737MAX
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Re: BRU infrastructure: future

Post by 737MAX » 20 Apr 2018, 10:57

airbuske wrote:
19 Apr 2018, 08:53
Ansett wrote:
19 Apr 2018, 05:26
Could be true. I am increasingly convinced the airport is run for its shareholders, not for its clients (airlines and passengers).
I totally agree. They have built the A380 bridge before making sure that all others basics are ok :!:

Bridges are broken , not enough staff at the connector or transfer platform, not enough police at the border control, airco not working , not enough busses or drivers for bus(de)boardings, IT problems,...

Welcome at Brushasa :roll:
Don’t forget to mention the automatic passport control gates! You already realize from that point what for a country Belgium is...

Unfriendly police officers, annoyed by their « job » (if we can call standing there doing nothing a job...), not helping anybody, acting rude towards passengers who cannot use these gates properly... sad mentality.

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KriVa
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Re: BRU infrastructure: future

Post by KriVa » 20 Apr 2018, 11:02

Brussels Airport basically has been "A380 ready" for a long time. It was suitable as a diversion aerodrome, but not for regular operations, due to the lack of a proper A380 contact stand. If an A380 was to divert before, finding a stand for it might have been problematic, but BRU, in cooperation with Lufthansa, proved some years ago that it was doable, with some creative thinking in terms of gate assignment.
Why was BRU not ready for commercial A380 ops until recently? Easy, no carrier was interested in performing flights with the A380 on a regular basis, so it made no sense to invest all that money.
The fact that they have invested in a proper A380 stand might be a sign of things to come, I honestly don't know.
In my personal opinion, the fact that they have invested so much money might be a little hint, though. On the other hand, it doesn't coincide nicely with the scheduled renewal of the boarding bridges of the B-Pier. So for all we know, they may have just upgraded 233 to A380 spec because it was bound to get new boarding bridges anyway.
Thomas

JOVAN
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Re: BRU infrastructure: future

Post by JOVAN » 20 Apr 2018, 12:06

737MAX wrote:
20 Apr 2018, 10:57
airbuske wrote:
19 Apr 2018, 08:53
Ansett wrote:
19 Apr 2018, 05:26
Could be true. I am increasingly convinced the airport is run for its shareholders, not for its clients (airlines and passengers).
I totally agree. They have built the A380 bridge before making sure that all others basics are ok :!:

Bridges are broken , not enough staff at the connector or transfer platform, not enough police at the border control, airco not working , not enough busses or drivers for bus(de)boardings, IT problems,...

Welcome at Brushasa :roll:
Don’t forget to mention the automatic passport control gates! You already realize from that point what for a country Belgium is...

Unfriendly police officers, annoyed by their « job » (if we can call standing there doing nothing a job...), not helping anybody, acting rude towards passengers who cannot use these gates properly... sad mentality.

With some PAX friendly attitude and PAX oriented infrastructure, and a more destination-development management, BRU could take a big part of the PAX now travelling to/from/ via AMS.
AMS is saturated after a successful strategy of acting as London's 3rd or 4th (or 5th ) airport.
Recently they overtook FRA in PAX numbers.

Now with AMS saturated, good train connections etc , chances are open for BRU to go for more PAX.

But unfortunately, the airport made it a policy to remain old fashioned, customer unfriendly and indeed acts more as a real-estate company.

Time to change the management there as well ??

Jetter
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Re: BRU infrastructure: future

Post by Jetter » 20 Apr 2018, 16:04

Ansett wrote:
20 Apr 2018, 06:04
But no offence meant, I strongly disagree with you when you say that "at AMS there are shops everywhere but not hindering passengers".

In the main departure hall where departing, arriving and connecting pax often have to cross each other, shops have been allowed to put up stalls outside their shops, hindering the flow of pax at an already overcrowded airport. I'm astonished you have not witnessed the slalom of pax in the main hall.

Actually, at BRU, I would gladly use again the once so much hated tunnel from check-in to Terminal A.
I might have been lucky not to have been at AMS at the peak summer months recently, but I think that if you wanted to walk to your gate and not come within 3 meters of a shop you could. Not many European airports to which that applies. The current problem at AMS is that it's much too busy, not the location of the shops imo.
JOVAN wrote:
20 Apr 2018, 12:06
With some PAX friendly attitude and PAX oriented infrastructure, and a more destination-development management, BRU could take a big part of the PAX now travelling to/from/ via AMS.
AMS is saturated after a successful strategy of acting as London's 3rd or 4th (or 5th ) airport.
Recently they overtook FRA in PAX numbers.

Now with AMS saturated, good train connections etc , chances are open for BRU to go for more PAX.

But unfortunately, the airport made it a policy to remain old fashioned, customer unfriendly and indeed acts more as a real-estate company.
Definitely something to consider, as customer satisfaction at AMS also dropped because of it being overcrowded. It's a (too) small window of opportunity though, as in 2023 the extra terminal will open.

Passenger
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Re: BRU infrastructure: future

Post by Passenger » 20 Apr 2018, 16:27

The Flemish government has agreed on a legislation change for taxis. The government will now ask judicial advise, and then ask Parliament to vote.

Uber will have to follow some rules, and a basic knowledge of Dutch will be implemented for all taxi drivers picking up clients in the Flemish Region. Thus also outside Brussels Airport.

At this moment, there isn't much official info available yet, except this press release:

Beslissingen van de Vlaamse regering. Individueel bezoldigd personenvervoer.
Op voorstel van minister Ben Weyts: "...De Vlaamse Regering hecht haar principiële goedkeuring aan het voorontwerp van decreet over het individueel bezoldigd personenvervoer. Het decreet moet zorgen voor de actualisering en modernisering van de taxiregelgeving, met een evenwicht tussen innovatie en flexibiliteit enerzijds en normering anderzijds. Over dit voorontwerp van decreet wordt het advies ingewonnen van de MORA en daarna van de Raad van State..."

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Vic Diesel
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Re: BRU infrastructure: future

Post by Vic Diesel » 20 Apr 2018, 17:12

Homo Aeroportus wrote:
19 Apr 2018, 14:11
Maybe a way to express one's dissatisfaction would be similar to the common practice in the USA : banners alongside the road "Honk if you want Senator X to leave office".
May I suggest "Fart if you don't like waiting".
:mrgreen:
:mrgreen: :mrgreen: :mrgreen:
Best regards,
Viktor

(Budapest-born, Vienna-raised, working in Brussels)

jan_olieslagers
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Re: BRU infrastructure: future

Post by jan_olieslagers » 20 Apr 2018, 17:25

@Passenger: thanks, but didn't I understand the new law (or "ruling"?) specifically excludes Brussels Airport, where taxi operations are controlled by (one or other) Brussels authority?

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Conti764
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Re: BRU infrastructure: future

Post by Conti764 » 20 Apr 2018, 17:52

jan_olieslagers wrote:
20 Apr 2018, 17:25
@Passenger: thanks, but didn't I understand the new law (or "ruling"?) specifically excludes Brussels Airport, where taxi operations are controlled by (one or other) Brussels authority?
Brussels has no authority at all. Flemish taxi's can only pick up from BRU and Brussels taxi's from the city. The other way around is forbidden for both.

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