TNT operations update after cyber-attack of 28 June



TNT Operations Update – July 6, 2017

All TNT depots, hubs and facilities around the globe are open, operational and working to quickly clear any backlogs, and most TNT services are now available.

TNT continues to make significant progress in resuming full services and bringing critical systems back online. These remediation efforts are being carried out methodically to ensure the integrity of TNT’s information systems and operations.

Contingency plans that make use of both FedEx Express and TNT networks will remain in place to minimize impacts to customers, including offering the full range of FedEx Express services as alternatives. Some customers may continue to experience delays in service and access to package information.

TNT greatly appreciates the understanding of its customers and the commitment of its team members as they have addressed this attack on TNT information systems.

Customers seeking updated information on service availability may call TNT Customer Service or visit the TNT website at

While TNT operations and communications systems have been disrupted, no data breach or loss is known to have occurred. The operations of all other FedEx companies are unaffected, and services are being provided under normal terms and conditions.

We cannot measure the financial impact of this service disruption at this time, but it could be material.

July 6, 2017


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