On 16 February, Dutch Caribbean carrier Insel Air – serving as the national airline of Curaçao – ceased operations. Despite financial issues throughout its existence, the airline was eyeing to grow again but the few flights they still operated didn’t suffice to keep the airline afloat. On Facebook, the airline thanked its passengers for their loyalty: “it was truly a pleasure to serve each of you over the past 12 years!“
Information for passengers that are affected by the cancellations.
Passengers with tickets issued on flights 2511/2513 from Curacao to St. Maarten or flights 2512/2514 from St. Maarten to Curacao operated by Divi Divi and Corendon Dutch Airlines, please contact Divi Divi for flight status.
Passengers Affected by Flight Discontinuation
Please have the following information for all communication to ensure prompt response:
- All Passenger Names
- Your PNR/Record Locator (5-6 numbers/letters)
- Your InselAir ticket number (13-digit number starting with “958”)
- Your scheduled flights
- Where you purchased your tickets and how you paid for them
- How much you paid including taxes and fees
If you purchased your ticket from a Travel Agent:
Please contact your travel agent for refund or rebooking options.
If you purchased your ticket by credit card online at fly-inselair.com or at one of our ticket offices:
Please contact your credit card issuer to dispute your charges as “non-delivered”
Airline employees traveling on standby leisure tickets:
Please initiate refund process through myIDTravel or contact your airline’s employee travel department
If you purchased your ticket by cash or check at one of our ticket offices:
Please file a refund claim with the InselAir trustee at:
Mr. R. van den Heuvel
VanEps Kunneman VanDoorne and Associates
Please understand that normal contact through e-mail or phone is no longer available.