Passenger rights amid Middle East flight disruptions: what travellers need to know
As tensions escalate in parts of the Middle East, travellers are facing flight cancellations, reroutings, and delays. Understanding your rights as a passenger is...
EU Parliament defends strong passenger rights as airlines warn of disproportionate impact
The European Parliament has adopted a strong position on the revision of EU air passenger rights rules (EU261), reaffirming its commitment to maintaining and...
Airline groups criticise EU Passenger Rights reform for ignoring operational realities and adding complexity
Two major European airline associations—Airlines for Europe (A4E) and the European Regions Airline Association (ERA)—have voiced strong concerns over the EU Council’s newly agreed...
EU Council agrees on overhaul of Air Passenger Rights: simpler, stronger, and more transparent protections
The Council of the European Union has reached a long-awaited political agreement on the revision of air passenger rights and airline liability, paving the...
Belgian Minister for Consumer Protection calls for automatic compensation for flight disruptions
Passengers facing flight disruptions are often left in the dark about their rights, leading many to miss out on compensation for delays or cancellations....
Dutch Government agency fines 3 airlines for refusal to reimburse passengers after bankruptcy of travel organisation
ILT fines airlines for poor compliance with passenger rights
The Human Environment and Transport Inspectorate (ILT) has imposed fines on KLM, Cathay Pacific Airways and...
Ryanair will pay millions of euros to Belgian passengers in compensation for cancelled flights
Consumer organisation Test Achats/Aankoop announced that some 33,000 passengers affected by the cancellation of 172 Belgian Ryanair flights in the summer of 2018 will...
[Coronavirus] Twelve EU Member States ask Commission to amend Regulation (EC) 261/2004 to allow issuance of vouchers in lieu of refund
In a joint statement, 12 member states (Belgium, Bulgaria, Cyprus, the Czech Republic, France, Greece, Ireland, Letland, Malta, The Netherlands, Poland, Portugal) ask the...
Belgian Minister of Consumer Affairs Kris Peeters refers Ryanair to obligations towards the traveller on expected strike
Belgian deputy prime minister and minister of Employment, Economy and Consumer Affairs Kris Peeters will contact Ryanair's management to ensure that the rights of...
Ryanair cancellations: European consumer organisations fight back, European Commission informs
Last Friday, Ryanair announced the cancellation of nearly a hundred flights a day until the end of October. In this chaotic context, the Irish...
No show clause? No way… The Belgian consumers union starts legal proceedings
By refusing to board passengers who have not used part of their combined ticket, airlines impose unnecessary charges. This must stop! The Belgian consumers...
New consumer survey finds airline passengers facing widespread delays and luggage problems
A new international survey of airline passengers reveals:1 in 4 flights delayed.
1 in ten people had their luggage lost, damaged or delayed.
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