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[Coronavirus] Twelve EU Member States ask Commission to amend Regulation (EC) 261/2004 to allow issuance of vouchers in lieu of refund

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In a joint statement, 12 member states (Belgium, Bulgaria, Cyprus, the Czech Republic, France, Greece, Ireland, Letland, Malta, The Netherlands, Poland, Portugal) ask the...

Belgian Minister of Consumer Affairs Kris Peeters refers Ryanair to obligations towards the traveller on expected strike

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Belgian deputy prime minister and minister of Employment, Economy and Consumer Affairs Kris Peeters will contact Ryanair's management to ensure that the rights of...

Ryanair cancellations: European consumer organisations fight back, European Commission informs

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Last Friday, Ryanair announced the cancellation of nearly a hundred flights a day until the end of October. In this chaotic context, the Irish...

No show clause? No way… The Belgian consumers union starts legal proceedings

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By refusing to board passengers who have not used part of their combined ticket, airlines impose unnecessary charges. This must stop! The Belgian consumers...

New consumer survey finds airline passengers facing widespread delays and luggage problems

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A new international survey of airline passengers reveals: 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. ...