This morning Brussels Airport faced technical problems with its baggage system. Due to computer issues, baggage check-in had to be completed by hand, causing long queues at the check-in desks. Furthermore, the sorting system did not work, so that baggage had to be directed manually to the right flight.
To limit delays, several flights left without baggage. The airport is doing the utmost to redirect the delayed baggage to the destinations of the passengers.
Check-in of baggage restarted again at 13:00. Brussels Airport regrets this situation.
At the end of the day, it appeared that some 10,000 pieces of luggage had been left behind. It will take several days to handle that backlog.
Also, TUI Airlines Belgium diverted to Charleroi and Antwerp a few flights scheduled to land at Brussels. The passengers were carried by bus to/from the alternate airports.
Forum discussion and pictures: https://www.aviation24.be/forums/viewtopic.php?p=384601#p384601
This morning #brusselsairport faced technical problems with its baggage system. To limit delays, flights left without baggage. We do our utmost to reflight the lost
baggage to the destinations of our passengers. Check-in of baggage restarted
again. We regret this situation.
— Brussels Airport (@BrusselsAirport) July 13, 2019
Due to a technical issue at the baggage handling system at @BrusselsAirport this morning, not all checked-in baggage could be loaded. In case your baggage doesn’t arrive, pls file a report: https://t.co/Mj0jxuAwcC. We'll do our utmost to deliver your baggage as soon as possible.
— Brussels Airlines (@FlyingBrussels) July 13, 2019