Antwerp International Airport achieved an all-time record in terms of passenger numbers and welcomed 276,311 passengers in 2016, an increase of 24.9% compared to 2015. The number of movements fell by 8.6% compared to 2015.
In 2016, the airport counted 276,311 passengers, an increase of 24.9% compared to 2015. The previous record in passenger numbers in 2001 when 273,208 passengers were recorded. The most important destination in 2016 was Alicante, flown by TUI and the busiest month was April, with 33,576 passengers.
Several factors have had a significant impact on these results. For example, the 440 extra movements and 20,000 additional passengers during the months of March and April had an impact on passenger numbers. The bankruptcy of VLM Airlines in June 2016 is also noticeable in the results.
The two most important airlines TUI Airlines and CityJet have been building a loyal customer base. An important trend is the decline in the number of flight movements. This decline has several explanations: the bankruptcy of VLM Airlines, fewer training flights and the higher utilisation of TUI aircraft.
Loyal customers
Research in 2016 (800 respondents) shows that 71.7% of the customers are very satisfied with the airport and 71.6% will spontaneously recommend the airport to friends and family. The main criteria why passengers choose for Antwerp airport; proximity (54.2%), small-scale, short check-in times and accessibility. This also explains why 75.8% of the travellers come from the province of Antwerp.
Airport works
Airside renovations will be completed in March 2017, departing passengers will be able to enjoy catering and shopping after security check. A brand new VIP lounge will be inaugurated, VIP customers and business travellers can enjoy a drink and/or continue work.
