Wizz Air introduces allocated seating, improves passenger experience

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Wizz Air, the largest low-cost airline in Central and Eastern Europe*, today announces that from May 2015 the airline will introduce allocated seating to enhance customers’ travel experience and satisfaction. On selected routes from 4 May 2015 and across all WIZZ routes from 19 May 2015, customers will enjoy automatic free allocated seating, which will become part of the booking process from 8 April. Wizz Air will allocate neighbouring seats to passengers travelling together on the same booking where possible. Customers can change their free seat allocation and choose a different seat for a fee, starting from €1 on wizzair.com or on WIZZ mobile applications any time up until 3 hours prior to flight departure. Preferred seats, such as front row seats for quick disembarking or seats with extra legroom, can be reserved for a higher fee upon availability on a first come first served basis.

Wizz Air’s allocated seating will be piloted on selected routes (Budapest-Barcelona, Katowice-London, Bucharest – Dortmund) from 4 May and subsequently rolled out on all of Wizz Air’s 360 routes from 110 airports across 37 countries from 19 May.

Customers with seats booked prior to 8 April for flights with allocated seating will be assigned a seat at the time of check-in, while passengers with existing bookings including WIZZ Xtra legroom and WIZZ Reserved Seat services will be able to select their seats of choice at no additional cost.

Passengers with WIZZ Premium and WIZZ Privilege Pass memberships will be able to select any seat for free and also continue to enjoy Priority Boarding to avoid queues. From 8 April Wizz Air also lowers the Priority Boarding fee to just €2.

 

   ONLINE FEES APPLICABLE WHEN PASSENGERS WISH TO CHANGE                                     

THEIR FREE SEAT ALLOCATION

Front Row

Upfront Seats

Front Cabin

Extra Legroom

Rear Cabin

€5 – €23

€3 – €17

€2 – €5

€5 – €23

€1 – €2.50

Fees vary according demand.

György Abrán, Chief Commercial Officer at Wizz Air said: “I am delighted to share today this major improvement for our customers that comes as part of our constant development of better services and processes. Consumer satisfaction was at the core of our mission when we launched the airline over 10 years ago and continues to steer our actions every day. I am convinced that airlines’ trend to re-introduce seat allocation accurately reflects what consumers now value most when travelling: an affordable airfare and a comfortable and hassle-free experience. We have 180 seats on each of our 55 A320 aircraft and from November we will have 230 seats on our new A321 aircraft. Our new seat allocation comes as part of a number of planned experience upgrades in 2015 which we will announce very soon.”

02/04/2015

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