TUI fly Belgium seems to have many problems with its Dreamliners. Its latest acquisition, the Boeing 787 registered OO-LOE is on the ground, resulting in the cancellation of a flight from Puerto Plata to Brussels on 30 December and hundreds of passengers stranded for more than 24 hours in the Dominican Republic.
“Our flight from Puerto Plata was cancelled because of a technical problem. We were transferred by bus to Santo Domingo airport to catch another flight. But the aircraft we had to take was also delayed because it lacks a spare part,” said a passenger.
The travellers were taken to a hotel. “It’s total war zone: hundreds of passengers, but no rooms. Since then, we wait for news, it’s 20:00,” said to newspaper Le Soir the mother of 3 children, who has installed her family on deckchairs. “There are babies, children … Everyone does what he can. We do not have our luggage either, and therefore no clothes adapted to the heat.”
The airline was reassuring: “A solution has been found, the passengers will take off tonight (31 December) around 22:00, Belgian time, and arrive around 06:00 on January 1,” said Piet Demeyere, spokesman of TUI Belgium.
And indeed: a Wamos Boeing 747-400 (EC-KXN) chartered by TUI Belgium arrived at Santo Domingo, embarked all the stranded passengers and took off at 19:30 local time (00:30 Belgian time) to arrive at Brussels Airport at 08:48 local time. The tourists thus spent New Year’s Eve on the plane rather than with their families.
Passengers will all be compensated at the level of 600 euros per person.