Passengers stranded in Charleroi for 25 hours: a compensation of 250 euros provided
The 189 people stranded in Charleroi waiting for their flight TB7471 to Algiers were finally able to take off Monday at 17:00. The Boeing 737-800 plane was supposed to leave the day before, at 16:00. But due to a technical problem, the TUI fly aircraft could not take off and the passengers had to wait 25 hours before being able to fly. A plane leased from Smartlynx eventually operated the flight, an Airbus A320 registered ES-SAK.
In accordance with European legislation, which provides compensation when a flight is at least 3 hours late, a compensation of 250 euros will be paid to the passengers of this flight, confirms Tui Belgium. To get this compensation, said the company spokeswoman Sarah Saucin, “passengers must file a complaint in a travel agency or on the internet. The amount will be paid to the passenger’s account between 6 and 8 weeks after the filing of the complaint.”