The cabin crew of SATA /Azores Airlines will stage a strike on August 23 through August 26 according to a statement released by the National Union of Civil Aviation (SNPVAC).
Grupo SATA advises all passengers with flights on these dates to change their travel plans without additional costs through the available sales channels. Grupo SATA also stated it is making every effort to minimize the inconvenience caused by the situation.
The cabin crew of SATA /Azores Airlines had staged a strike on May 1 and 2 and again on June 1 and 2 , affecting more thousands of passengers.
According to SNPVAC, failure by the company to comply with several clauses signed under contract with the union employees, was the reason for the strikes, as well as the demand for better working conditions.
Booking offices service hours extension
Following the notice of strike action by the National Union of Cabin Crew, for the 23rd, 24th, 25th and 26th August 2017 in relation to Azores Airlines and SATA Air Açores, the SATA Group is extending its hours of operations to assist passengers; our extended operations are as follows:
Call Centre: 07:00 to 22: 00 AZOT – 08:00 to 23:00 (mainland Portugal and Madeira)
Ticket Shop in Ponta Delgada: 09:00 to 20:00 AZOT (Monday to Friday)
Help-Desk Agents: 08:30 to 18:30 AZOT (Monday to Friday)
Groups Department: 08:30 to 18: 30 AZOT (Monday to Friday)
Tour Operator Support: 08:30 to 18:30 AZOT (Monday to Friday)
These new times are effective from Friday 11th August until Saturday 26th August.
The SATA Group is making every effort possible to minimize the inconveniences caused by this situation, and, we thank you for your understanding.