Ryanair punctuality update & processing of refunds / Moves now almost completed

For Sept/Oct cancellations (announced 18 Sep):

• All 315,000 customers received email notices
• Over 313,000 re-routings or refunds (99.4% of customers) have been processed
• The remaining 2,000 customers (0.6%) have yet to contact Ryanair

For winter schedule changes (announced 27 Sep):

• All 400,000 customers have received email notices
• Over 384,000 re-routings or refunds (96% of customers) have been processed
• The remaining 16,000 (4%) have yet to contact Ryanair

Like other airlines, Ryanair was badly affected by another unjustified French ATC strike on Tuesday 10 Oct.  But, over the last 7 days, Ryanair’s first wave punctuality has remained extremely high at 95% on-time (98% excluding Tuesday 10^th). Out of 15,000 flights operated last week, only 8 flights (in addition to the 344 French ATC strike cancellations) were cancelled, and all of these were due to adverse weather conditions  (see below).

PUNCTUALITY & CANCELLATIONS

Ryanair’s Kenny Jacobs said:

We have now processed 96% of refunds or re-routing requests from customers affected by our winter schedule changes and we urge the remaining 16,000 customers to contact us as soon as possible to finalise their arrangements. We once again apologise to all customers affected by these cancellations and winter schedule changes.

These painful and deeply regretted winter schedule reductions have restored our industry leading punctuality with 95% of our first wave flights departing on-time last week (98% excluding Tuesday, which was badly affected by the unjustified French ATC strike), which means customers can now book our low fare flights confident that there is no danger of further roster related flight cancellations.