Ryanair launches customer care improvements for 2019

Ryanair today (14 Feb) unveiled its 2019 customer care improvements, delivering ‘More Choice, Lower Fares & Great Care’ to its 152m customers. The latest customer care improvements include:

• Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €5 MyRyanair credit
• Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s airfares
• New Max Aircraft – new interiors, more legroom, more seats, greenest aircraft – April
• Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
• Care Improvements – 48-hour free of charge grace period for changes to bookings
• Environmental Improvements – carbon offset programme & plastic free in 5 years
• New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
• Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile

Ryanair’s Kenny Jacobs said:

“Ryanair is pleased to launch our 2019 customer care improvements, while continuing to deliver ‘more choice, lower fares and great care’. Ryanair will carry 152m customers this year who will enjoy these latest improvements including lowest price and punctuality promises, our Customer Care Charter, new Ryanair Choice membership, and this Summer many will enjoy our new Boeing MAX “Gamechanger” aircraft with more legroom and bright new interiors.

While we continue to improve our customer care, one thing that won’t change is our lower fares – which we promise will not be beaten – and our customers will still enjoy the biggest choice of destinations, with the most on-time flights and a fantastic onboard experience, as we grow our fleet, traffic and routes.”