Passengers on a Ryanair flight from Malaga to Milan Malpensa (FR4949 operated by Malta Air Boeing 737-800 registered 9H-QBN) experienced a nightmarish ordeal on July 19 when the aircraft’s air conditioning system malfunctioned. The plane remained grounded in the scorching sun for hours, with outside temperatures reaching 42 degrees Celsius.
Passengers suffered panic attacks and some even passed out due to the extreme heat. After three hours, an ambulance intervened, and passengers were allowed to leave the plane, while the delay increased to more than twelve hours.
Ryanair claimed the delay was due to a “minor technical problem.” An Italian influencer on board described it as the worst flight of his life, and a video of the incident went viral on TikTok, prompting the Codici association to investigate the airline’s actions. The association calls for passengers to assert their rights and demand answers and compensation from Ryanair for the distressing experience.
@iconize Grazie dell’orrenda esperienza @Ryanair
All for the money, APU inoperative in these weather conditions should be a no-go, yet airlines decide to continue flying.
Full refunds should be demanded and given after so many hours delay. Aviation authorities should be contacted by all passengers to make complaints and to assist in all refunds for complete travel costs incl for long delays, return flights and connecting flights missed . Total costs not partial. In the policies and rules for such delays
Not only at Ryanair, legacy carriers still prefer to operate without APU even though they know that passengers will suffer from the heat.
They should call police and firefighters to report kidnapping. Thats only way to get out. Press all possible charges of course
That’s endangerment of people’s health and safety. Comfort is one thing, but safety of people is another.
It’s a criminal action; victims can make a report to police
I had similar experience on a flight from dublin to Portugal on June 21st. Ryanair had a technical issue and made passengers wait for hours in the aircraft in sweltering temperatures. Not even a drink was offered.
It’s one thing getting passengers on flights to avoid compensation pay outs as once passengers get aboard its not a” flight delay” as the passengers are all on-board avoiding airline having to pay out. I thought a full inspection and clearance had to be given before passengers were allowed on to any flight, for Health and Safety and compliance reasons under Aviation rules and their own flight carrier rules. No person should have been allowed set foot on the plane firstly. Secondly as soon as an issue was detected , especially air conditioning needed under extraordinary high temperatures , all passengers should have been allowed leave the plane to be either brought back to terminal or if not an option to be put on the “Air Conditioned Buses ” on the Tarmac , as a better option then being left in the unacceptable conditions that could have potentially caused a death to any passenger in the sweltering heat.
There’s more than One issue here in my opinion and should never have been allowed continue pass the stage when people were showing signs of stress. At that point. obvious to Airlines staff , an emergency should have been acted on and a removal to safer conditions offered. Complete lack of “duty of care” . This is an absolute” failure” on so many levels. NO control of a dangerous situation that could have been prevented