Customer involuntarily discovers a new Ryanair fee

On 15 April, Belgian consumers association Test Achats / Test Aankoop discovered via one of its members that Ryanair had added a new fee for infants.

The Irish low-cost airline hasn’t yet announced its new fee for infants. It was involuntarily discovered by a member of the Belgian association, who was charged a €25 fee per flight and per infant to keep babies under 24 months on his/her lap.

A fee for babies is not illegal by itself. Many airlines sell baby tickets costing 10% of an adult fare. However, at Ryanair, the supplement appears in a pop-up when a baby is mentioned as a passenger and the process lacks transparency. Such a fee should be mentioned at the beginning of the booking process.

Test Achats / Test Aankoop said that this is contrary to Article 23 of European regulation on the operation of air services in the Community. The association requested a change or cancellation of the fee by Ryanair.