Ryanair’s Robin Kiely said:
“Ryanair carried 9.9m customers in April with 90% of our 57,000 flights arriving on-time as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
| April | 2015 | 2016 |
| On-time flights | 90% | 90% |
| Complaints per 1,000 pax | 0.94 | 1.52 |
| Bag complaints per 1,000 pax | 0.48 | 0.50 |
| Complaints answered within 7 days | 99% | 99% |
This post was published on 12 May 2016 13:03
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