Ryanair today (12 May) released its April customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 90% of over 57,000 flights in April arriving on-time
- Less than 2 complaints per 1,000 customers
- 1 bag complaint per 2,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried 9.9m customers in April with 90% of our 57,000 flights arriving on-time as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
| April | 2015 | 2016 |
| On-time flights | 90% | 90% |
| Complaints per 1,000 pax | 0.94 | 1.52 |
| Bag complaints per 1,000 pax | 0.48 | 0.50 |
| Complaints answered within 7 days | 99% | 99% |
12 May 2016