90% of Ryanair flights on-time in April 2016

Ryanair today (12 May) released its April customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
  • 90% of over 57,000 flights in April arriving on-time
  • Less than 2 complaints per 1,000 customers
  • 1 bag complaint per 2,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried 9.9m customers in April with 90% of our 57,000 flights arriving on-time as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

April 2015 2016
On-time flights 90% 90%
Complaints per 1,000 pax 0.94 1.52
Bag complaints per 1,000 pax 0.48 0.50
Complaints answered within 7 days 99% 99%
12 May 2016


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