Ryanair today (8 June) released its May customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 89% of over 60,000 flights in May arriving on-time (down slightly due to French ATC strikes and bad weather in Europe)
- Less than 2 complaints per 1,000 customers
- Less than 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried 10.6m customers in May with 89% of our 60,000 flights arriving on-time, despite repeated French ATC strikes and bad weather, as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
| May | 2015 | 2016 |
| On-time flights | 92% | 89% |
| Complaints per 1,000 pax | 0.85 | 1.23 |
| Bag complaints per 1,000 pax | 0.50 | 0.53 |
| Complaints answered within 7 days | 99% | 99% |