89% of Ryanair flights on-time in May

Ryanair today (8 June) released its May customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
  • 89% of over 60,000 flights in May arriving on-time (down slightly due to French ATC strikes and bad weather in Europe)
  • Less than 2 complaints per 1,000 customers
  • Less than 1 bag complaint per 1,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried 10.6m customers in May with 89% of our 60,000 flights arriving on-time, despite repeated French ATC strikes and bad weather, as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

May 2015 2016
On-time flights 92% 89%
Complaints per 1,000 pax 0.85 1.23
Bag complaints per 1,000 pax 0.50 0.53
Complaints answered within 7 days 99% 99%