Ryanair’s Robin Kiely said:
“Ryanair carried over 7.5m customers in January with 89% of our 45,000 flights arriving on-time as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than just the lowest fares in Europe.”
| January | 2015 | 2016 |
| On-time flights | 88% | 89% |
| Complaints per 1,000 pax | 0.78 | 1.49 |
| Bag complaints per 1,000 pax | 0.56 | 0.64 |
| Complaints answered within 7 days | 99% | 99% |
This post was published on 15 February 2016 15:38
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