Ryanair’s Robin Kiely said:
“Ryanair carried over 7.5m customers in January with 89% of our 45,000 flights arriving on-time as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than just the lowest fares in Europe.”
| January | 2015 | 2016 |
| On-time flights | 88% | 89% |
| Complaints per 1,000 pax | 0.78 | 1.49 |
| Bag complaints per 1,000 pax | 0.56 | 0.64 |
| Complaints answered within 7 days | 99% | 99% |
This post was published on 15 February 2016 15:38
Air France and Air Côte d’Ivoire will launch a reciprocal codeshare on the Paris Charles…
An Austrian Airlines flight from Tel Aviv to Vienna diverted to Sofia on Sunday evening…
Air Canada and United Airlines have announced six new routes between Canada and the United…
Heavy rain forced Ibiza Airport to suspend operations twice on Sunday, causing five flight cancellations…
Passengers faced long queues at Amsterdam Schiphol Airport on Sunday, October 18, after a technical…
British architect Simone de Gale, 44, has been convicted of four offences following an incident…