Ryanair today (15 Feb) released its January customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 89% of 45,000 flights in January arriving on-time (despite French ATC delays & weather diversions)
- Less than 1.5 complaints per 1,000 customers
- Less than 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair’s Robin Kiely said:
“Ryanair carried over 7.5m customers in January with 89% of our 45,000 flights arriving on-time as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than just the lowest fares in Europe.”
| January | 2015 | 2016 |
| On-time flights | 88% | 89% |
| Complaints per 1,000 pax | 0.78 | 1.49 |
| Bag complaints per 1,000 pax | 0.56 | 0.64 |
| Complaints answered within 7 days | 99% | 99% |
15 Feb 2016
