89% of Ryanair flights on-time in January

Ryanair today (15 Feb) released its January customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
  • 89% of 45,000 flights in January arriving on-time (despite French ATC delays & weather diversions)
  • Less than 1.5 complaints per 1,000 customers
  • Less than 1 bag complaint per 1,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried over 7.5m customers in January with 89% of our 45,000 flights arriving on-time as we continued to improve our customer experience. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than just the lowest fares in Europe.”

January 2015 2016
On-time flights 88% 89%
Complaints per 1,000 pax 0.78 1.49
Bag complaints per 1,000 pax 0.56 0.64
Complaints answered within 7 days 99% 99%
15 Feb 2016


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