Ryanair today (12 Jan) released its December customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 86% of 44,000 flights in December arriving on-time
- Only 1 complaint per 1,300 customers
- Less than 1 bag complaint per 1,000 customers
- Over 99% of all complaints answered within 7 days
Ryanair operated 600,000 flights in 2015 and over 91% were on-time, as Ryanair continued to deliver industry-leading punctuality, during a period when it carried a record 101m customers.
Ryanair’s Robin Kiely said:
“Ryanair carried over 7.5m customers in December with 86% of our 44,000 flights arriving on-time as we continued to improve our customer experience, while over 91% of our 600,000 flights arrived on-time in 2015. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than just the lowest fares in Europe.”
| December | 2014 | 2015 |
| On-time flights | 85% | 86% |
| Complaints per 1,000 pax | 0.73 | 1.30 |
| Bag complaints per 1,000 pax | 0.54 | 0.63 |
| Complaints answered within 7 days | 99% | 99% |