86% of Ryanair flights on-time in December, 91% of all flights on-time in 2015

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Ryanair today (12 Jan) released its December customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  • 86% of 44,000 flights in December arriving on-time
  • Only 1 complaint per 1,300 customers
  • Less than 1 bag complaint per 1,000 customers
  • Over 99% of all complaints answered within 7 days

Ryanair operated 600,000 flights in 2015 and over 91% were on-time, as Ryanair continued to deliver industry-leading punctuality, during a period when it carried a record 101m customers.

Ryanair’s Robin Kiely said:

“Ryanair carried over 7.5m customers in December with 86% of our 44,000 flights arriving on-time as we continued to improve our customer experience, while over 91% of our 600,000 flights arrived on-time in 2015. With our expanding route network and additional enhancements to come in Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than just the lowest fares in Europe.”

December 2014 2015
On-time flights 85% 86%
Complaints per 1,000 pax 0.73 1.30
Bag complaints per 1,000 pax 0.54 0.63
Complaints answered within 7 days 99% 99%

 

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