SWISS temporarily grounds Airbus A220 (CSeries) fleet

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SWISS is facing a technical issue on one of its Airbus A220-100/Airbus A220-300 (previously Bombardier CS100/CS300 series) aircraft types. SWISS is the launch customer of the type and will inspect the fleet of 29 aircraft (9 CS100 / A221 & 20 CS300 / A223). This will have an impact on the daily operations of the airline.

Background

  • on 25 July, the left engine of a SWISS Airbus A220-300 (HB-JCM) suffered a mechanical failure. Pieces of the engine fell in an unpopulated area near the communes of Perrigny-sur-Armancon and Cry, France. The engine was shut down and the flight diverted to Paris, France
  • on 16 September, an identical event occurred on a plane of the same type, where the flight diverted to Geneva, Switzerland
  • Media reports indicate the grounding is due to another incident — LX359 diverted to Paris earlier today.

The ongoing technical inspections of several aircraft will restrict our flight operations. As a result many flights will be cancelled,” the airline wrote in a statement.

Current timetable

Please check our latest flight information in our online timetable. All canceled flights will be marked as “cancelled”.

If your flight is cancelled, refer to the information given under rebooking or refund and do not proceed to the airport.

Online timetable

Rebooking

If you have booked any of the affected flights through swiss.com or a Service Centre. You can rebook your flight once at no extra charge. To do so, please call our Service Centre.

In the event of a cancellation, SWISS will rebook you free of charge and usually automatically to another flight and inform you via your mobile phone number. If you do not receive a message from SWISS, please check the current status of your booking. Here you can also adjust the rebooking if required.

If you booked through an (online) travel agency, please contact the travel agency.

For a quick rebooking without queuing you can use our Facebook Messenger Chatbot Service–– external link free of charge.

Refund

If you have booked any of the affected flights through swiss.com or a Service Center and you wish to cancel your flight ticket, you can do so and receive a refund. To do so, please complete the refund form.

Refund form

If you booked through an (online) travel agency, please contact the travel agency.

UPDATE: On the evening of Tuesday 15 October 2019, Swiss International Air Lines announced on Twitter that the engines of the first aircraft have been inspected and these aircraft have returned into service in perfect condition. The airline expects that flight schedules can be resumed in a ‘largely normal manner’ as from Thursday 17 October 2019.

UPDATE 17 October

15 October 2019

 

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