SWISS is facing a technical issue on one of its Airbus A220-100/Airbus A220-300 (previously Bombardier CS100/CS300 series) aircraft types. SWISS is the launch customer of the type and will inspect the fleet of 29 aircraft (9 CS100 / A221 & 20 CS300 / A223). This will have an impact on the daily operations of the airline.
Background
- on 25 July, the left engine of a SWISS Airbus A220-300 (HB-JCM) suffered a mechanical failure. Pieces of the engine fell in an unpopulated area near the communes of Perrigny-sur-Armancon and Cry, France. The engine was shut down and the flight diverted to Paris, France
- on 16 September, an identical event occurred on a plane of the same type, where the flight diverted to Geneva, Switzerland
- Media reports indicate the grounding is due to another incident — LX359 diverted to Paris earlier today.
“The ongoing technical inspections of several aircraft will restrict our flight operations. As a result many flights will be cancelled,” the airline wrote in a statement.
Current timetable
Please check our latest flight information in our online timetable. All canceled flights will be marked as “cancelled”.
If your flight is cancelled, refer to the information given under rebooking or refund and do not proceed to the airport.
Rebooking
If you have booked any of the affected flights through swiss.com or a Service Centre. You can rebook your flight once at no extra charge. To do so, please call our Service Centre.
In the event of a cancellation, SWISS will rebook you free of charge and usually automatically to another flight and inform you via your mobile phone number. If you do not receive a message from SWISS, please check the current status of your booking. Here you can also adjust the rebooking if required.
If you booked through an (online) travel agency, please contact the travel agency.
For a quick rebooking without queuing you can use our Facebook Messenger Chatbot Service–– external link free of charge.
Refund
If you have booked any of the affected flights through swiss.com or a Service Center and you wish to cancel your flight ticket, you can do so and receive a refund. To do so, please complete the refund form.
If you booked through an (online) travel agency, please contact the travel agency.
UPDATE: On the evening of Tuesday 15 October 2019, Swiss International Air Lines announced on Twitter that the engines of the first aircraft have been inspected and these aircraft have returned into service in perfect condition. The airline expects that flight schedules can be resumed in a ‘largely normal manner’ as from Thursday 17 October 2019.
Update 1/2: After a comprehensive engine inspection the first C Series have already returned into service in perfect condition. Based on the current planning the flight operations can be resumed on Thursday in a largely regular manner.
— Swiss Intl Air Lines (@FlySWISS) October 15, 2019
UPDATE 17 October
Flight update: After thorough inspections of all C Series aircraft, flight operations have been resumed on a regular basis this morning. We very much regret the inconveniences caused to our passengers. Customers in need of further assistance may contact our service team anytime.
— Swiss Intl Air Lines (@FlySWISS) October 17, 2019
15 October 2019