Eurowings delivers top on-time performance in Q1 2025, boosts customer satisfaction amid strong demand

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Eurowings started 2025 with a strong operational performance, flying 3.4 million passengers across 27,000 flights in Q1, 85% of which arrived on time.

Despite strike-related disruptions, the airline maintained a regularity rate above 98%, with the potential to reach 99.5% without the strikes. Customer satisfaction soared, with a Net Promoter Score of 55 and over 80% of passengers likely to return. Eurowings also expanded its leisure flight offerings by 12%, especially to the Gulf region.

Though Lufthansa Group’s point-to-point segment, including Eurowings, posted a €201 million EBIT loss due to seasonal and structural costs, CEO Jens Bischof remains optimistic for a strong year ahead.

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