Eurowings considerably improved reliability

• 93 percent of all flights punctual in November 2019
• Eurowings is one of the most punctual and reliable airlines in Europe in 2019
• Significant increase in customer satisfaction
• Extensive package of measures pays off
• Eurowings CEO Thorsten Dirks: “We have successfully implemented the operational turnaround.”

Eurowings is on course with reliably excellent figures in the final quarter of 2019. In November 2019, the second-largest German airline flew 93 percent of its passengers to their destination on time – despite difficult weather conditions in some cases. This new record rating at the end of the year confirms a trend that has persisted for months and has now put Eurowings at the top of the European competition. For example: at its largest location, Düsseldorf, the punctuality of Eurowings was more than ten percentage points ahead of all the competitors in November 2019. This is confirmed by current data from the independent industry portal OAG (www.oag.com).

The turnaround is not a coincidence. Just a year ago, Eurowings took a close look at all of its operational processes onboard and on the ground with an optimization program called SCOPE. The aim was to initially stabilise Eurowings’ flight operations, which had grown strongly in 2017 and 2018, and then gradually raise them back to leading levels: extended ground times, optimized service provider management, faster boarding processes and many other initiatives have made Eurowings one of the most reliable airlines in the industry today. And the passengers of Eurowings appreciate this, as evidenced by the strong increase in customer satisfaction figures that the airline regularly collects over the course of the year.

“We have delivered and successfully implemented the operational turnaround. In 2019, punctuality values rose by more than ten percent year-on-year, and customer satisfaction by as much as 35 percent. This makes Eurowings one of the most punctual and reliable airlines in Europe,” says Thorsten Dirks, Chief Executive Officer of Eurowings. “I would like to express my appreciation and thanks to the Eurowings employees on board and on the ground, without whose dedication and commitment this would not have been possible.”

The optimisation measures in the flight operations of Eurowings are also increasingly reflected in the balance sheet – for example through significantly lower costs for delays and flight cancellations. The operating result of the Lufthansa subsidiary rose by almost 40 percent to 169 million euros in the third quarter of 2019.

Cologne/Bonn, 10 December, 2019