First delayed in Germany on their outbound flight and then back from their holidays in Palma de Mallorca, Belgian tourists spent two nights in the airports.
The holidays are not synonymous with relaxation and tranquillity for everyone. “This is the first time I left with Eurowings and it will be the last“, summarises the Belgian holidaymaker who tells his misadventure to Sudinfo. This low-cost airline of the Lufthansa group, of which Brussels Airlines is a part, obviously did not gain the confidence of these Belgians, as well as on the way from Cologne to Palma de Mallorca as during the return.
This low-cost airline of the Lufthansa group, of which Brussels Airlines is a part, obviously did not gain the confidence of these Belgians, as well as to go from Cologne to Palma de Mallorca as during the return.
“We were two families. In both ways, we lost one day of vacation, two days in total. On July 28, when we left, we had to leave Cologne at 20:50 to reach Palma de Mallorca two hours later, but unfortunately, the flight (EW582 to be operated by A320 D-AIPU) was cancelled. We were told about technical problems and then about security, but we had no real explanation. We had to leave for Düsseldorf because we had a flight there at 2 am.”
And Saturday night (August 11), the same story! “We had to take the plane at 22:50 from Palma to Cologne (EW583 scheduled to be operated by B737-800 D-ABAF) and there, the plane arrived with 3 hours 30 minutes delay.” Worse, when the plane landed, a passenger fell ill and died at the airport. Inside the plane…
“We were told to stay in the airport. We had finally a flight scheduled for 18:15 this Sunday (EW591 operated by A330 D-AXGD, with a delay of more than 4 hours). And we were left there, unaccompanied“, said this vacationer, disgusted by his experience with the German low-cost company. “It’s scary. And in the group, there is a person who works on Monday morning. He hoped to rest at home this Sunday before resuming work, it’s missed! And besides, I had a good bottle for my father at the “duty-free”. But since we had to change aircraft, I had to go through the control a second time. Despite the fact that I could explain our mishap, members of the Guardia Civil took my bottle and threw it in the trash.”