- Customers can keep their ticket without having to immediately commit to a new travel date
- Customers can also rebook to another destination
- Extended goodwill applies to booked and cancelled flights
Lufthansa Group Airlines Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti are expanding their existing, comprehensive rebooking options in the interests of their customers due to the exceptional circumstances caused by the spread of the coronavirus.
Customers who have tickets for cancelled and also existing Lufthansa Group Airline flights can keep this ticket without having to commit to a new flight date directly. Existing bookings will be cancelled for the time being, but the ticket and ticket value will remain unchanged and can be rebooked to a new departure date up to and including 31 December 2020.
This rule applies to tickets booked up to and including 12 March 2020 and having a confirmed travel date up to and including 30 April 2020. Customers are requested to inform us of their desired rebooking by 1 June 2020. No rebooking fees will be charged. If the original fare is no longer available, the corresponding difference must be paid when the rebooking is made. In addition, customers can also rebook to another destination.
With this extended goodwill arrangement, Lufthansa Group Airlines are responding to the wish of many customers to be able to have more flexibility regarding their travel plans given the current exceptional circumstances.
Last week, the Lufthansa Group already introduced flexible rebooking options for its customers with regard to existing and future bookings. More information is available at lh.com. In addition, customers can contact the service hotline at any time on +49 (0) 69 86 799 799 to change their reservations.
- 13-MAR-2020 News Release