Brussels attacks: communication from Brussels Airlines to its guests

Brussels Attacks

Due to the attacks at Brussels Airport on March22nd, the airport is closed until further notice. The thoughts and prayers of everyone at Brussels Airlines go out to everyone affected by these terrible attacks. Brussels Airlines’ priority remains to do everything to assist and support its passengers and colleagues.

As a consequence of these events, Brussels Airlines has cancelled all flights to and from Brussels Airport today, Wednesday, March 23rd.

Brussels Airlines continues to do its utmost to get back to normal operations as quickly as possible in order to bring its guests to their final destination.

However, due to difficult operational circumstances, delays and/or cancellations during the following days cannot be excluded. We therefore recommend all passengers who don’t have an urgent need to travel in the coming two days to review their travel plans if possible. Further updates will be communicated as soon as they are available via this website.

Passengers holding a ticket for a Lufthansa Groupflight (Brussels Airlines, Lufthansa, Swiss, Austrian Airlines and Germanwings) between today and March 28th to/from/via Brussels can rebook or refund their ticket for free – regardless of ticket conditions (even for non-refundable tickets).

Passengers who booked their ticket via a travel agency (or online travel agency like Expedia, Opodo, …) are kindly asked to contact their agency for their rebooking or refund.

Passengers who booked via brusselsairlines.com can:

– Ask for a refund of their ticket via https://www.brusselsairlines.com/en-be/contact-us/cancel-refund/default.aspx

– Rebook their ticket for a new date of travelbefore 30 June 2016 via our Service Center at +32 2 723 23 62 (+1 866 308 2230 from the US)

Baggage information:

For the passengers who had checked-in their luggage at a foreign airport and were unable to retrieve their luggage upon arrival in  Brussels, we kindly ask you to file a missing baggage report here. Please use token BRUMAR22 to complete your report.

The same is valid for the passengers who have checked-in their baggage in Brussels this morning and did not leave on their flight.

We do our utmost to recuperate your baggage as soon as possible.

Those looking for more information about relatives or friends who might be affected by the attacks, can call the special number 0032(2) 753 73 00, activated by Brussels Airport.

last update: 23/03/2016 at 17h00 CET