Brussels Airlines flight SN465 has a triangular route from Brussels to Kigali, continuing to Entebbe before returning to Brussels.
On 2 February, bad weather conditions (snow and reduced visibility) delayed most flights at Brussels Airport. The de-icing operations, in particular, were quite slow. Therefore, flight SN465, operated by Airbus A330-200 reg. OO-SFT, departed with a delay of 4 hours, at 14:15 instead of 10:15.
Brussels Airlines spokeswoman Wencke Lemmes confirmed to Aviation24.be that, because of the extended duty time limitations, the crew of SN465 could not have reached Entebbe in time after an intermediate stop in Kigali. Therefore, the operations department decided to send the flight directly to Entebbe, where it landed at 22:53, approximately its normal time of arrival. Passengers to Kigali were separated into two groups, one that was able to continue on the available seats of a RwandAir flight to Kigali (WB465, a Q400), and the other which made the 8 to 10 hours road trip on a comfortable bus.
Passengers from Kigali to Brussels were rebooked on alternative flights.
Flight SN465 departed from Entebbe at 01:25 on 3 February with a delay of 1 hour 30 minutes and arrived at Brussels Airport at 07:15, some 40 minutes late.