Highlights: enhanced operations, new destinations, and innovative passenger services
Brussels Airlines is set for a bustling summer, anticipating over 1.2 million travellers in July and August. The airline has taken several measures to ensure smooth operations and top-tier customer experiences.
Key highlights include:
Expanded fleet and new destinations: The addition of an Airbus A330 and an Airbus A320 enables new routes to Nairobi, Kenya, and Krakow, Poland.
Popular summer routes: High demand for flights to Greek islands (Zakynthos, Corfu, Rhodos), Spanish islands (Gran Canaria, Mallorca, Lanzarote), Swedish cities (Stockholm, Gothenburg), and U.S. cities (New York JFK, Washington DC). Collaboration with tour operators has also filled flights to Hurghada, Egypt, and Antalya, Turkey.
Tomorrowland support: Over 20,000 festival-goers are expected to fly with Brussels Airlines for Tomorrowland. All Global Journey packages now include “Tomorrowland Green Fares” with Sustainable Aviation Fuel (SAF) to cut carbon emissions by 20%, and specific party flights will achieve 100% carbon reduction through SAF.
Operational enhancements: The airline has hired 180 new cabin crew members, 64 pilots, 40 passenger service agents, and 70 summer students to bolster ground staff. Technological upgrades include an enhanced chatbot and a “pre-seating robot” to improve passenger connections.
Premium services: Business Class is now available on all flights, including leisure destinations. The airline has also upgraded its meal offerings and will host special events in THE LOFT, its award-winning lounge.
Staff investments: A new crew centre at the airport and a state-of-the-art training facility in Vilvoorde have been established to improve working conditions and training for employees.
Leadership remarks:
Tilman Reinshagen, Chief Operating Officer, emphasises the airline’s commitment to reliable operations and appreciates the dedication of all staff members.
Reinshagen also highlights the airline’s premium services and the unique Belgian touches, from Neuhaus chocolates to Belgian beer, that enhance the passenger experience.
Brussels Airlines is dedicated to providing a seamless and enjoyable travel experience, reflecting its premium, Belgian heritage throughout the summer season.