British Airways is cancelling the rest of today’s flights after a serious software problem. A few long-haul flights nevertheless managed to take-off with important delays.
Chaos in terminals at London Heathrow and Gatwick and passengers not allowed to disembark due to unavailability of parking spaces.
CEO Alex Cruz said in a video statement released Saturday that the airline will issue full refunds to passengers who choose not to travel because of the outage.
“We believe the root cause was a power-supply issue and we have no evidence of any cyberattack,” Cruz said.
Heathrow said it was providing meal vouchers, water and snacks to passengers stranded at the airport. It advised passengers booked on flights scheduled to leave Sunday morning to check the status of their flight ahead of their scheduled departure time.
American Airlines, which operates code-share flights with BA, said it was unaffected.
Here is a release of British Airways about assistance and compensation for stranded passengers: