For the ninth consecutive year, Finnair has been named Northern Europe’s Best Airline by Skytrax at the World Airline Awards event in London. The World Airline Awards by Skytrax are based on an independent surveyof over 20 million passenger entries taken between August 2017 to May 2018 and covered 335 airlines.
The World Airline Awards by Skytrax are regarded as the primary benchmarking tool for passenger satisfaction levels of airlines throughout the world. The passenger survey analyses customer satisfaction for the overall airline passenger experience, at both the airport and on board the aircraft: check-in to boarding, seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.
“It is a truly an honour to receive this prestigious award for the ninth consecutive year,” said Piia Karhu, SVP, Customer Experience at Finnair. “This award demonstrates the great work our entire team has done to focus on making the customer and travel experience as pleasant and comfortable as possible.”
In recent years, Finnair has had a steady emphasis on enhancing the travel experience for customers through its digital channels, most notably with the award-winning Finnair app. In addition, Finnair recently launched a new personalized concept for its long-haul business class customers as well as several new Signature Menu Chef collaborations.
“We have also taken important steps in continuing to develop and refine key areas of our travel experience through the entire customer journey and we have seen very favourable developments in our customer feedback and NPS score,” adds Karhu.
“Finnair achieved a remarkable success winning this top accolade as the Best Airline in Northern Europe for the ninth successive year,” says Edward Plaisted, CEO of Skytrax. “The airline is truly a customer favourite as it continues to expand its popular network of routes between Europe and Asia.”